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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
- The District Leader, FS plays a critical role in cultivating a culture of customer care and business excellence in retail stores across their market. With business oversight of up to 20 retail stores and an average team headcount of 200 reports, the District Leader, FS has ultimate responsibility for customer satisfaction and business success in their market. An inspiring coach and leader of people, the District Leader, FS is focused on building and developing a team of Store Managers who grow the business through their consistent delivery of unparalleled merchandising and customer connection. Specifically, the District Leader, FS partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving omnichannel ecosystem, and launch new products, programs, and services to keep our communities healthy and engaged with our brand. The District Leader, FS brings deep, firsthand knowledge of retail operations to help their teams grow top-line sales, embrace omnichannel and new market initiatives, identify and address performance opportunities, and abide by all Company policies as well as relevant legal and regulatory guidelines. A model for all CVS store colleagues, the District Leader, FS also lives our Heart at Work behaviors, and sets the bar for Store Managers by their examples.
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To enable sustainable market success, the District Leader, FS is specifically responsible to:
• Cultivate and maintain a healthy talent pipeline, including overseeing the development of Store Managers In-Training and career progression for emerging talent to maintain a strong Store Manager bench
• Set and communicate District priorities, based on Corporate and Regional direction; ensure Store Managers understand the "why" behind new products, services, and initiatives and are able to engage their teams to embrace change
• Conduct regular formal and informal check-ins with all Store Managers to track progress against business and developmental goals
• Improve District-level store performance measures (e.g. sales, service, inventory management, etc.) by coaching Store Managers to identify and address root-cause barriers to success
• Oversee community responsibility and provide regulatory oversight
• Grow the business by teaching their teams to embrace new formats, merchandise with excellence, and cultivate customer loyalty
A Brief Overview
The District Leader, FS plays a critical role in cultivating a culture of customer care and business excellence in retail stores across their market. With business oversight of up to 20 retail stores and an average team headcount of 200 reports, the District Leader, FS has ultimate responsibility for customer satisfaction and business success in their market. An inspiring coach and leader of people, the District Leader, FS is focused on building and developing a team of Store Managers who grow the business through their consistent delivery of unparalleled merchandising and customer connection. Specifically, the District Leader, FS partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving omnichannel ecosystem, and launch new products, programs, and services to keep our communities healthy and engaged with our brand. The District Leader, FS brings deep, firsthand knowledge of retail operations to help their teams grow top-line sales, embrace omnichannel and new market initiatives, identify and address performance opportunities, and abide by all Company policies as well as relevant legal and regulatory guidelines. A model for all CVS store colleagues, the District Leader, FS also lives our Heart at Work behaviors, and sets the bar for Store Managers by their examples.
To enable sustainable market success, the District Leader, FS is specifically responsible to:
• Cultivate and maintain a healthy talent pipeline, including overseeing the development of Store Managers In-Training and career progression for emerging talent to maintain a strong Store Manager bench
• Set and communicate District priorities, based on Corporate and Regional direction; ensure Store Managers understand the "why" behind new products, services, and initiatives and are able to engage their teams to embrace change
• Conduct regular formal and informal check-ins with all Store Managers to track progress against business and developmental goals
• Improve District-level store performance measures (e.g. sales, service, inventory management, etc.) by coaching Store Managers to identify and address root-cause barriers to success
• Oversee community responsibility and provide regulatory oversight
• Grow the business by teaching their teams to embrace new formats, merchandise with excellence, and cultivate customer loyalty
What you will do
- People Leadership & Development
Cultivate the market talent pipeline, including oversight and development of Store Managers In-Training
Manage District succession plans and promote District-level staffing to meet colleague and business needs
Oversee the consistent delivery and completion of all colleague training programs
Oversee the appropriate staffing and scheduling of colleagues to meet customer demand
Create a culture of recognition, empowerment, development, and inclusion that attracts and retains talent at all levels
Identify, mentor, and develop future District Leadership talent
Deliver timely performance reviews and targeted coaching and counseling for individual Store Managers as needed - Business / Financial Planning
Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, sales-to-budget, inventory management, payroll management, asset protection accountabilities, etc.
Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plans
Develop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities - Operations
Set and communicate market goals
Set and execute merchandising strategy including, but not limited to, seasonal planning, etc.
Engage store teams to deliver against new and existing programs and services with excellence
Champion differentiated customer service and personally close out any escalated customer service issues
Triage and address any emergent issues in the market, e.g. theft, extreme weather, equipment failures, etc.
Ensure all stores are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for success
Ensure compliance with community responsibility activities and all relevant Company polices and obligations - Portfolio Growth
Lead teams to drive value for the brand through flawless execution of programs that impact more than one store (CarePass, etc.)
Provide market-specific input to development and execution of omnichannel strategy; implement omnichannel programs (ship from store, etc.) effectively to drive customer engagement and loyalty
Launch new store formats with excellence to build and evolve the brand
- 5-7 years work experience
- 5+ years of experience leading others in a retail setting
- Internal candidates must be accepted into the EL program
- Demonstrated ability to set and meet performance goals
- Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
- Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
- Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
- Strong communication skills in both formal and informal writing and speech
- Demonstrated growth mindset and willingness to learn and accept feedback
- Proficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook
- Bachelor Degree
- Preference is for internal candidates to have completed the EL program curriculum up through the EL Summit
- 3+ years of experience as a multi-unit manager
- 1+ year of experience in CVS Retail store or field role(s) and/or passion for our purpose
- 8 to 10 years work experience
- High school diploma or equivalent required.
- Requisition Job Description
Position Summary
Multi-unit retail operations leader with a passion for developing talent that drives operational excellence resulting in exceptional patient and customer outcomes:
Operations - 50%
Responsible for the overall retail store operations in assigned district (including Front Store and Pharmacy) to include the following:
- Develops and executes district business plans and strategies to deliver on all financial measures: o P&L Management o Sales and Script budgets o Inventory Management (Front Store and Pharmacy) o Payroll Management (Front Store and Pharmacy) o Asset Protection and Shrink budget accountabilities Knows the competitive landscape and business trends and uses the information to proactively plan and capitalize on these potential opportunities.
Managing Existing Programs/Service - Aligns front store and pharmacy teams on new and existing programs and services and execution expectations within the District
- Responsible for aligning team to deliver on healthcare outcomes and initiatives
- Communicates District plans and problem solves on store related issues
- Accountable for creating/leading District culture that ensures differentiated customer experience.
- Ensures compliance with federal, state and local laws and regulations pertaining to pharmacy
- Responsible for ensuring compliance with all community responsibility activities Talent - 30%
Talent Agenda - Develops and executes district talent plan to align region and division priorities
- Responsible for creating a culture in the District that promotes colleague growth and engagement.
- Responsible for the high quality and consistent execution of all colleague training and development programs
- Succession Plans/Development
- Accountable for District succession plans and development
- Responsible for creating a pipeline of talent, hiring and developing Store and Pharmacy Managers, Staff Pharmacists and interns
- Ensures store staffing plans considered at district level
- Responsible for developing and mentoring future District Leadership talent
- Accountable for ensuring the District has the right talent focused on delivering appropriate outcomes
Portfolio Growth - 20%
Acquisitions/Real Estate - Provides market specific input and knowledge towards the development of the acquisition and real estate strategy
- Implements real estate strategy and provides acquisition support
- Responsible for identifying file by and acquisition leads, cultivating relationships with competitors, and ensuring retention of file buy assets
- New Programs
- Responsible for District execution and delivery of key programs and services taking into account unique district attributes
- Responsible for implementation of new programs in both front store and pharmacy
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/29/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.