At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.How will this role have an impact?This position is responsible for providing deskside and remote support to visiting CVS and Signify Health's internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration via Google Workspace and Slack, as well as other web applications. Support duties involve task and request support via JIRA, inventory control, and ongoing maintenance of conference rooms and provisioning.Additional responsibilities involve Executive Support and being an Escalation Point for our IT ServiceDesk Team. Within End User Services, Service Desk specialists rely on you as an escalation point to help remediate ongoing technical issues. This involves knowledge sharing through training sessions, knowledge base article creation and assisting with inbound issues.This role requires a customer first mindset when interacting with all end users and a collaborative attitude when addressing escalations from the IT Service Desk Team.This role will report to our Supervisor Desktop Support
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What will you do?
- Provides day-to-day support for end users desktop issues (hardware/software) and escalation path for Service Desk issues
- Responds to and resolves tickets in the Jira queue. Keeps tickets up to date ensuring customer is updated on progress
- Creates and updates SOP and knowledge base articles
- Checks and maintains conference rooms to ensure they are working properly
- Manages local office inventory
- Assists with deployments using an MDM solution
- Assists in imaging process and provisioning of applications
- Assists infrastructure and tools teams with projects as needed
- Associate's degree in computer related field or equivalent experience
- 3+ years successful work in IT Support (Desktop, In Person Support Required)
- Experience with application installations and management
- Prior experience with both phone and desk side support
- Experience with Cloud, SaaS, or other Web-based technologies
- Windows 10/11, MacOS, OKTA and Active Directory account management (required)
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members' needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients' homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.