This role will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

Required Qualifications

• A minimum of 12 months of customer service or service industry related

experience with proven customer service skills

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

• Provide a designated workspace free from noise and other distractions

• High speed internet with the ability to hardwire via ethernet from cable

modem to PC

- Must be Bilingual and able to pass language certification

Preferred Qualifications

• At least 1 year in a call center setting

• Inbound/outbound call center experience

• Knowledge of Medicaid

• Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply

• Strong communication skills (oral and written).

• Strong analytical and problem-solving skills

• Active listening proficiency

• Ability to be receptive to feedback and to embrace continuous

improvement

• Positive attitude and strong interpersonal skills

• Ability to display empathy towards customers' needs and concerns

• Desire to contribute to building a positive team spirit

Education
GED/High School Diploma

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/22/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.