Coupon Strategy Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Job Purpose and Summary:

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.As the Manager of Enterprise Projects Lead, Coupon Strategy Team, you will play a critical role on the Price and Value team by coordinating across key workstreams with a large group of stakeholders across the entire CVS Health enterprise. Your role will require a balance of big-picture vision and direct execution to bring new coupon offers to life with a customer-first approach.Position Summary:

• Become a thought leader and trusted partner for our internal business partners and function as the expert on coupon offers and understand the nuances of coupon execution.

• Collaborate with cross-functional teams to champion our best practices and best in-store coupon experiences, subsequently navigating our partners to best-in-class experiences.
• Monitor and measure the success of strategic initiatives through established KPIs, changing course as needed.
• Leverage target audience insights and existing performance data to estimate markdown expense and work with partner teams to evaluate against expected returns.
• Work closely with Legal and Privacy to understand and execute within potential guardrails that could be unique to different engagements.

• Customer Obsessed: Skilled at listening to and understanding customer pain points and translating them into impactful solutions.
• Collaborative Leader: Proven ability to work across teams, influence without authority, and rally diverse stakeholders around a shared vision.
• Effective Communicator: You can translate complex ideas into clear, compelling stories for executives, customers, and internal teams.
• Agile Thinker: Comfortable shifting gears and recalibrating in the face of new information.

• Engage directly with marketing, category management and key stakeholders from our enterprise teams to gather insights, validate solutions, that both meet their objectives and aligned to our core strategy
• Partner with teams on net new efforts in current channels that require alignment with offer strategy on offer depth and ROI.
• Provide guidance in navigating how to ensure the best in-store and/or online experience for both our customers and our retail colleagues.
• Assist in setting up test and learn strategies and gaining alignment on scalability.
• Lead enterprise teams in the creation of an offer strategy that meets their designated objectives and remains aligned to our core personalization offer strategy.

• Bachelor's degree in related fields required. Master's preferred

• 5+ years in project management, customer marketing, customer strategy, management consulting or related field
• 5+ years' experience building high-performing teams
• 5+ years' experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 5+ years' experience influencing without authority
• Demonstrated growth mindset and willingness to learn and accept feedback
• Proven track record of high performance
• Expertise leveraging MS Office Suite, including advanced Excel and Powerpoint capabilities
• Excellent written and verbal communication skills, including sharing ideas and information across diverse audiences.
• Strategic and analytical thinker, with problem-solving skills and the ability to investigate the details while keeping in mind the strategy in place.
• Ability to inspire, collaborate with and influence your team as well as business partners.
• Proven success in navigating and succeeding in a highly matrixed organization
• Regular and reliable attendance during normal working hours, as established by the leader
• Any additional tasks as directed by supervisor or manager
• Deliver high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Communicate clearly to small and large groups internally and externally to lead complex projects to completion
• Collaborate cross functionally with leaders and colleagues' enterprise wide to solution, implement, and drive results
• Plan and execute short- and long-term goals
• Responsibility for new store openings, store closures, and management of both processes

• 8+ years in project management, customer marketing, customer strategy, management consulting or related field
• 8+ years' experience building high-performing teams
• 8+ years' experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8+ years' experience influencing without authority
• Knowledge of change mangement techniques a plus
• Masters degree

• 5-8 years in related field required. 9+ preferred.