At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The Client Support team is hiring Client Support Representatives. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.
Want more jobs like this?
Get Account Management jobs in East Pittsburgh, PA delivered to your inbox every week.
To be successful in this role you will be managing complaints, suggestions, and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases, and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.
Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.
Scheduled Hours for this position: Monday - Friday 8 AM - 4:30 PM EST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: "Welcome Season".)
*In-Office, Hybrid and Work from Home options available based off performance and business requirements after successful completion of the Training & QC process***Required Qualifications
1+ years of Customer Service Experience.
1+ years of Call Center Experience.
1+ years of Health Care Industry Experience.
Preferred Qualifications
Experience with PeopleSafe, RxClaim, SalesForce, Moxie and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook.Experience with plan designs and Client programs.Experience building partnerships and navigating through complex organizational structure/hierarchy.
Education
Required - Verifiable High School diploma or GEDPreferred - Completion of higher level of education including Associates/Bachelors degree and/or specialized training certification(s) Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.