Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

A Brief Overview

Supports the District Leader by partnering with store leaders and teams across the market to ensure that stores are effectively staffed and scheduled, prepared for scheduled activities (inventories, remodels, pilots, rollouts, etc.), compliant with regulatory guidelines, and embracing change and new ways of working.

• Manages Pharmacist scheduling and payroll for the district
• Handles administrative activities (e.g. expenses, payroll, store supply ordering, etc.)
• Pulls, formats, and analyzes performance reporting to prioritize opportunities and make recommendations
• Follows up on outstanding issues (exception reporting, CRS audits, IT/service ticket escalation, etc.)
• Manages calendar and email requests for the District Leader while they are engaged in store visits
• Serves as "change champion" for the district, liaising with CSC partners to track and drive progress on implementation of pilots and new program roll-outs, while providing critical feedback to CSC project teams
• Sets and maintain Pharmacist schedule for stores in the district, including holes list and shift coverage, Floater Pharmacist calendar, Pharmacist vacation approvals and coverage coordination, and sick call coverage. Track and submit Pharmacist payroll based on Pharmacist schedule.
• Proxy as District Leader for various administrative needs, including expense submission, store supply ordering, HR ticket submissions, Store Manager vacation approvals, Pharmacist base change submissions, mileage submissions, IT and service channel ticket escalations, etc.
• Manages District Leader calendar and inbox to ensure timely follow-up on all urgent matters, using judgment to independently address issues where possible, and escalate where needed.
• Reviews communications from CSC (Weekly Field Communication, Hub tasks) as well as Region Director in order to brief District Leader on key priorities and upcoming milestones. Set up webex and other supports as needed for various district conference calls and other meetings.
• Pulls, manipulate, and analyze store and district performance reporting to identify and prioritize performance opportunities across the market. Complete various district/region trackers as required by local leadership and follow up with store teams on exception reporting, including training, CarePass enrollment validation, mCC escalation management, etc.
• Supports staffing for the district as needed, including opening and maintaining StarSource requisitions, screening candidates for exempt (RPh, SMIT, FSM) and hourly (Rx Technicians, FS Crew) roles, attending career fairs/hiring events as needed, and following up on candidate progress with the Hiring Support Center.
• Travels the market both with the DL and independently to support store performance as well as various planned and unplanned events, e.g. remodels, inventories, program rollouts, etc. Access the Pharmacy and RxConnect to support inventories and program rollouts as needed.
• Serves as a champion for change, promoting new programs and services, and helping colleagues understand the importance of agility in driving positive outcomes.

• 0 to 3 years work experience