Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our District Support Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating our Heart At Work behaviors, and setting the bar for the pharmacy team.Primary Job Duties & Responsibilities:1. Living our purpose of "Bringing our Heart to Every Moment of Your Health" by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices

• Helps support safe, accurate, and efficient prescription fulfillment by following-and directing the pharmacy team in all pharmacies worked to follow-WeCARE workflow procedures at every workstation
• Executes required quality assurance procedures and corresponding responsibility, including verification, DUR, and patient safety event recovery, and reporting obligations; works verification queue following current workflow best practices to ensure prioritization of the most urgent prescriptions while balancing home store and community work, where applicable
• Proactively steps into other workstations (pick-up, drive-thru, drop-off, production) to support patients, the team, and the effective progress of workflow in all pharmacies worked during each bench shift as called for by the digital workstation assignment board and/or real-time business needs
• Executes, and ensures entire pharmacy team executes, all inventory expectations and best practices in all pharmacies worked during each bench shift, specifically the timely checking in and putting away of orders, cycle counts, returns to stock, StrongPak, etc.; in addition,
  • Protects cold-chain product integrity by completing required temperature logs and appropriately managing temperature excursions
  • Maintains oversight of controlled substances, following accurate record keeping and complying with all applicable purchase, receipt, storage, and dispensing laws and regulations which include but are not limited to ordering CIIs via CSOS, checking in controls via CFRx, and storing in a secured location at all times
  • Attends to BOH of high-shrink items to ensure appropriate check-in, disposition, and dispensing practices
  • Manages vaccine inventory carefully and effectively, to mitigate waste and ensure product is on-hand to meet scheduled and unscheduled patient demand
  • Supports the pharmacy team in maintaining a healthy in-stock level to fulfill prescription orders, including but not limited to ordering, receiving, and classifying medications; order management may include controlled substances and PSE products
• Follows, and ensures entire pharmacy team abides by, all state Board of Pharmacy regulations, including but not limited to state-mandated ratios, state-mandated quality assurance reporting where applicable, proper filing of written and electronic prescription and invoice records, and regulatory records box compliance
• Supports access to care and helps to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Birth Control, etc.) where permissible; Empowers the pharmacy team to provide holistic care at every step in the patient care journey

• Positions self at pick-up and/or drive-thru (where applicable) to actively ring out patients, provide counseling, offer immunizations and other patient care services, and provide differentiated service when called for by the digital workstation assignment board and/or real-time needs of the business in all pharmacies worked during each bench shift
• Is knowledgeable and engaging when talking to patients about our digital and loyalty offerings; welcomes and encourages patients to add front store products to their pharmacy order at pick-up; leads by example and coaches the pharmacy team to do the same
• Ensures the pharmacy team is calling the front store for register back-up (as allowed by state Board of Pharmacy guidelines) when patient lines get long; exercises judgment as to when to have pharmacy team members and then front store colleagues open additional pharmacy registers to keep patients moving
• Engages with prescribers and insurance representatives, and/or supports the pharmacy team in doing so, to resolve barriers to patient care, including prior authorization, formulary changes, copay concerns, etc.
• Ensures the pharmacy team is answering the phone and/or returning patient phone calls in a prompt and timely manner; answers the phone personally when best-positioned to do so by workflow needs
• Delivers counseling to patients and caregivers on key elements of pharmaceutical therapy, matters that in the pharmacist's professional judgment are significant, and specific points pertaining to unique patient circumstances, as directed by workflow, register prompts, and/or state regulations.
• Executes, and ensures pharmacy team executes in all pharmacies worked during each bench shift, all patient care at pick-up prompts and offers, as well as all patient care outreach and burst calls as directed by Patient Care Central
• Offers relevant immunizations at the register and by phone to keep patients healthy; ensures pharmacy team does the same
• Delivers immunizations by appointment and when requested by walk-ins; follows all immunization program policies and procedures to ensure patient comfort, safety, and privacy during each step of the immunization process; supervises any Tech Immunizers actively vaccinating during the shift to promote safe and appropriate technique

• Assumes responsibility for the direct supervision, control, maintenance, and security of the pharmacy, and management of the pharmacy team, when serving as the primary pharmacist-on-duty
• Quarterbacks the pharmacy team in all pharmacies worked during each bench shift: leads colleagues to align on the top priorities for the shift and ensures all required work is delegated, followed up on, and completed on time; directs colleagues to rotate and/or change tasks throughout the shift as required
• Observes the pharmacy team in workflow and at the register to ensure all regulations, guidelines, best practices, SOPs, and company standards are followed; provides in-the-moment feedback and coaching when needed
• Ensures pharmacy team members are starting and ending shifts promptly as scheduled to keep payroll in line with demand; ensures pharmacy team members are taking all meal and rest breaks as required by company policy and state law
• Documents appropriately any pharmacy team member callout or no-show; works with pharmacy team to identify and implement coverage; escalates emergent staffing issues to peers (including Store Manager) and/or leaders to identify adequate coverage to support operations
• Completes required end-of-shift checklist(s) to provide feedback and insight to the next bench Pharmacist
• Contributes to a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; builds psychological safety by opening the door for feedback and taking relevant action
• Actively builds operational acumen by reviewing reporting to derive insights and improve pharmacy performance in partnership with the PM and Rx DL

• Minimum Required Qualifications:
• Active Pharmacist License in the state where the District is located ; active Pharmacist License in at least one state when the District covers more than one state Active Pharmacy License in the state in which you are employed
• Not on the DEA Excluded Parties List
• Immunization Certification through an accredited organization (i.e. APhA)
• Free of pending felony charges or convictions for criminal offenses involving controlled substances

• Bachelor of Science in Pharmacy or Pharm. D. degree required
• Doctor of Pharmacy (PharmD) is preferred

• 1 to 5 years of prior related experience is preferred

• Active Pharmacist License in the state where the Store is located

• Active National Provider Identifier (NPI)

• Not on the DEA Excluded Parties list

• Ability to travel within a reasonable radius to support market staffing as business need s require

• Regular and predictable attendance, including nights and weekends

• Ability to complete required training within designated timeframe

• Attention and Focus:

• Ability to concentrate on a task over a period of time

• Ability to pivot quickly from one task to another to meet patient and business needs

• Ability to confirm prescription information and label accuracy, ensuring patient safety

• Customer Service and Team Orientation:

• Actively look for ways to help people, and do so in a friendly manner

• Notice and understand patients' reactions, and respond appropriately

• Communication Skills:

• Use and understand verbal and written communication to interact with patients and colleagues

• Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate , and not interrupting at inappropriate times

• Mathematical Reasoning:

• Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription

• Problem Resolution:

• Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options

• Physical Demands:

• Be mobile and remain upright for extended periods of time

• Lift, scan, and bag items

• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items

• Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm

• Extend hand(s) and arm(s) multiple directions to place, move, or lift items

• Control precision; quickly adjust machines to exact positions

• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist

• Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

• Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.

• Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately

• Have the ability to receive detailed information through oral communication

• Any additional tasks as directed by Supervisor or Manager

• 1-2 years of related work experience in a pharmacy, retail, medical, or customer service setting