Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThe Billing Premium Consultant will be responsible for tracking lost or unclaimed life insurance policies, ensuring they are accurately documented, and updating internal systems accordingly. This role requires a strong attention to detail, excellent organizational skills, and effective communication with internal and external stakeholders to resolve discrepancies and maintain accurate records.

• Research and track lost or unclaimed life insurance policies using internal systems, third-party databases, and external communication as needed.
• Investigate policy details, ownership, and beneficiary information to ensure accurate tracking and resolution.
• Update internal systems and records to reflect the status and disposition of each policy.
• Collaborate with other departments, such as claims, underwriting, and customer service, to verify information and resolve discrepancies.
• Communicate with policyholders, beneficiaries, or other stakeholders to gather necessary documentation and clarify policy details.
• Generate regular reports to monitor progress on locating and updating lost policies.
• Ensure compliance with company policies and regulatory requirements related to life insurance and recordkeeping.
• Identify process improvements and contribute to the development of more efficient tracking and update methods.

• Hybrid Franklin, TN Tuesday- Thursday
• 1-2 years Experience in insurance, claims, or records management is highly desirable.
• Strong analytical and investigative skills with excellent attention to detail.
• Proficiency in using database systems, spreadsheets, and other relevant software.
• Familiarity with life insurance terminology and regulatory requirements is a plus.

• Experience in customer service or working with external stakeholders.
• Knowledge of life insurance systems and processes.
• Ability to work independently and collaboratively within a team.

• Effective written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.