At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and desktop support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with.
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Some of the main responsibilities of this position include:
- Distributed desktop support.
- Desktop and infrastructure maintenance.
- Installation services
- Problem resolution and desk support.
- Installs Computer Equipment (Lease Replacements/New Hires, etc.).
- Build computer equipment New hires, Refresh, Job changes
- Supports and tests IT Technology and provides feedback
- Windows and MAC OS support and troubleshooting
*Please note this position is available local to Rhode IslandRequired Qualifications
- 1+ years of experience in IT customer support role.
- 1+ years of Microsoft Office applications.
- 1+ years of Microsoft Windows and MAC OS experience
- Must be able to lift minimum of 50 lbs.
- 2+ years of experience troubleshooting hardware and software.
- Service Now ticketing experience.
- LAN certified Network administration and/or equivalent experience.
- MCSE/MCA or related computer experience.
- Excellent communication skills.
Bachelor's Degree or equivalent experience. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$21.10 - $44.99This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.