Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and desktop support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with.
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Some of the main responsibilities of this position include:
- Distributed desktop support.
- Desktop and infrastructure maintenance.
- Installation services
- Problem resolution and desk support.
- Installs Computer Equipment (Lease Replacements/New Hires, etc.).
- Build computer equipment New hires, Refresh, Job changes
- Supports and tests IT Technology and provides feedback
- Windows and MAC OS support and troubleshooting
*Please note this position is available local to Rhode IslandRequired Qualifications
- 1+ years of experience in IT customer support role.
- 1+ years of Microsoft Office applications.
- 1+ years of Microsoft Windows and MAC OS experience
- Must be able to lift minimum of 50 lbs.
- 2+ years of experience troubleshooting hardware and software.
- Service Now ticketing experience.
- LAN certified Network administration and/or equivalent experience.
- MCSE/MCA or related computer experience.
- Excellent communication skills.
Bachelor's Degree or equivalent experience. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$21.10 - $44.99This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/25/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.