At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Aetna, CVS Health is looking for top talent! The Agent Experience Manager is responsible for the daily management of Field Sales Representative onboarding programs to include licensing, contracting, overseeing defined training program, and incentive reporting. You will utilize a variety of educational media and a systematic instructional design methodology to ensure completion of training tools and programs for designated agents. The position will also continuously assess and report on the effectiveness of training programs as agents onboard and as they progress. You will assist in the daily operations of Field Sales Representatives including sales reporting, commission payments, policies and procedures development, and system readiness. The position will directly report to Director of Field Sales for Aetna.Job Responsibilities:
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- Overseeing agent completion and continued optimization of agent training program to include initial licensure, product knowledge milestones, technology and systems guides, portfolio sales process, lead nuances, and compliance program.
- Coordinates training and continuing education programs, to include new product and existing product training.
- Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirements. Coordinates all Field Sales training, recertification, and testing through face-to-face, individual, and group meetings and web-based resources.
- Ensures Field Sales Representatives readiness utilizing defined onboarding program and by working with key internal and external stakeholders.
- Coordinates with Sales team and leadership to provide additional resources to support Field Sales Representatives.
- Compiles, readies, and tracks weekly and monthly commission and incentive reporting.
- Tracks and reports on agent key compliance metrics, Sales reporting, CTMs/Grievances, Rapid Disenrollment's, Product Declines and Lapses.
- Works across Sales Organization, providing recommendations, and adjusts as directed by leadership.
- Formalizes Sales Organization policy and procedures to include adapting existing and new policies and procedures to meet demands of the organization.
- Field Sales Representative readiness through completion of licensure, additional non-resident state licensure, contracting systems, appointment specific training programs and all other required licensing and federal contracting program requirements.
- Interactive training programs to enhance continuing education and new product offerings.
- Expert level of understanding state and federal programs and products for people on Medicare.
- Expert level of understanding compliance programs for state, federal, and carriers.
- Expert level understanding of services and processes offered by the company.
- Expert level understanding of systems and programs utilized by the company.
- Understanding of State and Federal licensing and contracting and appointment requirements.
- Understanding State, Federal, and Organization Commission requirements.
- 5-7 Years' Experience within a Medicare Sales Organization
- Experience overseeing multiple agents contracting with multiple carriers through defined onboarding and annual recertification program.
- Experience working with key internal and external stakeholders to ensure optimized sales operations.
- Experience working with Salesforce
- Demonstrated success in individual contributor role as a noted self-starter.
- Experience in a Field Medicare Organization Preferred
- Bachelor's degree or equivalent work experience
40Time Type
Full timePay Range
The typical pay range for this role is:$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.