Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This is a full-time remote role requiring 50-75% travel around Long Island, NY (primarily Nassau County). May require visiting beneficiary in their home, SNF, hospital or physician's office. Role may also include making outreach to beneficiaries and scheduling appointments from the physician's office.

• Requires flexibility to work in situations in which the working conditions are unknown, such as environments and situations of beneficiary's homes and communities vary.
• Ability to communicate medical information to health care professionals and care coordinators over the telephone.
• Knowledge of formal and informal community agencies and resources, or the knowledge of how to research.
• Working knowledge of multi- system outreach programs relate to health care delivery, clinical education, and health-related services.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting beneficiary's health and treatment plan through various communication channels.
• Occasional weekend hours may be required.
• Requires the ability to travel to multiple facilities, offices, and home locations.
• Able to influence medical care providers as needed to adjust interventions based on beneficiary's cultural, ethnic, or religious preferences.
• Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgement.
• Exceptional organizational and interpersonal skills, with attention to detail required.
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• Conduct home visits with CVS Accountable Care beneficiaries with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the beneficiary's culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations and emergency department visits .
• Build and maintain positive working relationships with the CVS Accountable Care beneficiaries, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between clients and institutions.
• Assist beneficiaries to identify socio-economic issues that affect their overall health and develop health/social management plans and goals

• 1+ year of experience working with patients/community members with clinical or behavioral health needs.
• 1+ year of experience outreaching to community and helping to locate resources.
• Willingness to travel 50-75% and work independently. Must reside on Long Island, NY, preferably in Nassau County near Malvern, Lake Success, East Hills, or Plainview areas.

• Bilingual in Spanish and English preferred
• Licensed Practical Nurse (LPN) preferred
• Community Health Worker Certification or equivalent training and experience preferred.
• 3-5 years relevant experience. Experience in serving the Medicaid or Medicare Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.
• Preferred skills: Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
• Meet all requirements set forth by local state i.e. first aid, CPR, TB screen, etc.
• Experience using a computer including the use of Excel and Electronic Health Records.

• Minimum High school diploma or G.E.D., prefer LPN
• Completed and approved CHW/Promotora certification program preferred. Will train after hire.