At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
This Account Manager d evelops strong personal and collaborative internal and external relationships to manage a book of business as a direct liaison between Meritain, Aetna and SimplePay Health ( T hird-party administrator ) to achieve customer satisfaction, revenue, membership, earnings objectives and developing service strategy to ensure renewal and growth of business.What you will do:
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- Creates collaborative partnerships to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth.
- Executes tactical components of the account team's business plan for each customer.
- Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
- Develops and manages service plans in the most proactive and strategic manner possible and finds new and innovate ways to show customers the value of the products and services they have purchased.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
- 3-5+ years sales and/or account management experience.
- Self-insured/stop loss products experience.
- Active Life and Health License in state of residence.
- Proficiency with desktop software applications such as e-mail, Word, PowerPoint, TEAMs, Salesforce.
- Strong critical thinking, time management and organizational skills.
- Travel required 10-25% (Possible overnight travel).
- Ideal candidate will have prior experience in a client management role, demonstrated examples of owning/managing complex customer relationships and an operations background. Ability to manage for profitable growth, anticipate and respond to marketplace trends; develop strategies that drive the business; demonstrate cross-cultural sensitivity; integrate financial, marketing, and strategic concepts.
- Bachelor's degree or equivalent experience ( HS diploma + 4 years relevant experience)
40Time Type
Full timePay Range
The typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.