Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas. Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact. Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages. May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards. May assist in constituent training on product and policy questions. May take initial calls for direct sales requests and forward requests to appropriate sales staff Develops and executes customer service strategy Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement Responds to customers' requests for network analysis, benefit plan design changes, and benefit questions and clarifications Collaborates with Account Management team to achieve growth/renewal objectives; assists in preparation and delivery or renewal packages. Manages all plan administration activities, including installation, plan setup, eligibility, billing and drafting by working proactively with support areas.

Required Qualifications

• 2-5 years Account Management environment experience within Health Insurance Industry.
• Client relationship experience.
• Leading Open Enrollment Strategies.
• Monitoring and report management experience.
• Must be able to attend in office meetings.
• Active Health & Life Insurance license or must obtain within 90 days of hire.
• Able to travel up to 30%.
• Must be located in the North East Region.

Preferred Qualifications

• Previous Account Management experience with a Health plan carrier
• 5+ years employee benefit industry knowledge of health insurance
• Sales and account management environment at an insurance carrier or insurance consulting firm or experience in customer facing and product areas.

Education

• Bachelor's degree in business or equivalent work experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/11/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.