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We are looking for an enthusiastic Supply Chain Placement to join our team specializing in Supply Chain Planning for our Distribution Business Segment in San Fernando de Henares (Madrid) During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
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Description
In this role, you will make an impact in the following ways:
- Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry.
- Respond to frequently asked questions (FAQs) and resolve common enquiries.
- Process customer orders within the order management system, accurately and within the required deadline
- Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices).
- Collaborate with the next appropriate level of customer support to seek resolution to challenging enquiries/complaints, providing documentation and continual communication to customer throughout the process.
- Maintain accurate records of all internal and external interactions in the appropriate database/system.
- Prepare and distribute standard internal and customer reports.
- Identify and communicate areas for process improvement to Supervisor.
Qualifications
- Ability to manage workload effectively and work independently.
Responsibilities
To be successful in this role you will need the following:
- Bachelor's degree or Vocational Training in a supply chain related area (planning, logistics, purchasing)
- Excellent IT Skills, in particular Excel and PowerPoint
- Good communication skills and customer approach
- Very good English language skills
- Ability to understand data, solve problems and think innovatively.
Job Supply Chain Planning
Organization Cummins Inc.
Role Category Hybrid
Job Type
ReqID 2405023