DESCRIPTION

We are looking for a talented Temporary Customer Order Management Representative to join our team specializing in Supply Chain Planning for Customer Service in Huddersfield, UK

This is a Temporary Cummins Contract for 12 months working 35 hours per week, hybrid role.

In this role, you will make an impact in the following ways:

• Deliver Exceptional Customer Experience: By acting as the single-point-of-contact for assigned accounts, you will streamline communications and ensure a positive, cohesive experience for customers from initial order to fulfilment.
• Ensure On-Time Order Fulfilment: Managing the full order lifecycle and coordinating with Cummins' distribution centres, manufacturing plants, and cross-functional teams, you'll help to ensure orders are processed and delivered by the agreed deadlines, minimizing delays and enhancing customer satisfaction.
• Resolve Complex Inquiries with Expertise: Through extensive knowledge of Cummins' processes, systems, and industry practices, you'll handle challenging customer inquiries, provide in-depth research, and offer informed, timely solutions that align with Service Level Agreements.
• Drive Quality and Compliance: By ensuring adherence to export policies, compiling necessary documentation, and submitting non-conformance claims, you will protect the company's standards and ensure compliance with international regulations, safeguarding both Cummins and its customers.
• Enhance Data Integrity and Transparency: Your accurate documentation of interactions, orders, and resolutions in the database will build transparency, improve data quality, and ensure information accuracy across teams, driving more informed decision-making.
• Foster Cross-Functional Collaboration: By acting as a liaison between the customer, manufacturing locations, and the quality management team, you'll facilitate effective communication across departments, promoting a proactive approach to addressing customer needs.
• Contribute to Process Improvements: Your involvement in or leadership of process improvement initiatives will drive efficiencies within the Customer Order Management department, enhancing workflows and aligning them with departmental goals.
• Support Customer Relationships and Engagement: By assisting with customer visits and preparing customized reports, you'll strengthen customer relationships, showcase Cummins' commitment to service, and contribute to long-term customer loyalty.

• Intermediate Excel, Outlook, and PowerPoint skills for efficient data handling and communication.
• Passion for customer service excellence to proactively address and resolve customer needs.
• Adaptability under pressure, working well independently and as part of a team.
• Strong organization and time management to handle multiple priorities and ensure timely order processing.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. College or equivalent degree preferred.
• Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
• This position may require licensing for compliance with export controls or sanctions regulations.