DESCRIPTION

Key Responsibilities

• Apply technical information and knowledge-based activities, fulfill work requests according to standardized policies and procedures, and document results.
• Support information processes such as Engineering Standard Work (ESW), Value Package Introduction (VPI), product change management, and data repositories like technical information libraries.
• Obtain input and negotiate with a broad variety of technical practitioners to deliver results that enable high-quality processes, tools, drawings, or specifications.
• Use academic knowledge and existing experience to take action and make decisions that progress projects forward without sacrificing project quality expectations.
• Own problem resolution for moderately complex components, products, systems, subsystems, or services, with technical complexity and ambiguity increasing as experience is gained.
• Provide independent execution of established work processes and systems while developing technology or product knowledge; engage in the improvement of systems and processes.
• Involve minimal direct management of people but may coordinate and direct work among technicians and/or temporary student employees.
• Contribute effectively toward team goals, exhibit influence within a work group, and continue to develop proficiency in critical competency areas.

• Education : Bachelor's degree in Engineering, Computer Science, Information Technology, or an appropriate STEM field is required. A Master's degree relevant to this discipline may be required for select roles.
• Licenses/Certifications : This position may require licensing for compliance with export controls or sanctions regulations.

• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision Quality : Making good and timely decisions that keep the organization moving forward.
• Drives Results : Consistently achieving results, even under tough circumstances.
• Optimizes Work Processes : Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Self-Development : Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Knowledge Management : Ensuring perspectives, ideas, experiences, and information are available in the right place and at the right time to enable informed decisions.
• Request Fulfillment : Managing a service request through its life cycle with efficiency and professionalism to maintain customer satisfaction.
• Requirements Elicitation : Discovering and documenting functional and non-functional requirements to effectively communicate business needs and solution characteristics for solution design.
• Service Level Management : Ensuring the quality of services delivered meets agreed levels to maintain customer satisfaction.
• Solution Assessment and Validation : Assessing proposed solutions to determine if they deliver the desired business outcome.
• Troubleshooting : Diagnosing and resolving customer-identified issues using appropriate department standards to satisfy customer expectations.
• Values Differences : Recognizing the value that different perspectives and cultures bring to an organization.

• Knowledge/Skills :

1. Sound knowledge of Windchill PLM processes.
2. Experience with Cummins change management process for product and plant releases.
3. Expertise in handling BOM, MBOM, and Shop Orders for Cummins product structure.
4. Ability to resolve PLM-related complex technical/process issues.
5. Experience in PLM implementation for User Acceptance Testing or Infant Care is an added advantage.

• Experience : Entry-level/early career professional. Preferred candidates would have relevant experience in an information systems or engineering service environment as a non-exempt employee, temporary student employee (intern, co-op), or an early career professional in a relevant technical discipline area. Knowledge of MS Office tools is also preferred.