Service Parts Associate - Level II

DESCRIPTION

We are looking for a talented Service Parts Associate - Level II to join our team specializing in Service for our Service Operations Department in Lagos, Nigeria.

In this role, you will make an impact in the following ways:

• Customer Assistance: Help customers, technicians, and parts personnel secure needed parts and supplies, ensuring smooth operations.
• Compliance: Adhere to Health, Safety, and Environmental standards, policies, and procedures, promoting a safe work environment.
• Customer Service: Perform customer parts counter duties, including receiving calls, assisting walk-in customers, and handling transactions, enhancing customer satisfaction.
• Issue Resolution: Address customer needs and issues promptly, escalating to senior personnel when necessary, maintaining strong customer relationships.
• Workspace Maintenance: Keep the customer parts area and warehouse neat and clean, ensuring a professional appearance.
• Support: Assist other parts personnel in sourcing and locating complex parts requests, using various systems and resources efficiently.
• Upselling: Identify opportunities to upsell supporting products and services to customers, contributing to business growth.
• Inventory Management: Manage stock levels, shipping, receiving, and other warehouse activities, ensuring efficient inventory management.

• Process Optimization: Understand and implement the most effective and efficient processes to complete tasks, with a continuous improvement mindset.
• Inventory Control: Effectively manage physical inventory using inventory control methodologies to meet customer expectations and maintain accurate stock levels.
• Customer Support: Provide proactive customer support throughout the order life cycle to ensure customer satisfaction and a positive overall experience.
• Order Life Cycle Systems Knowledge: Demonstrate proficiency in using system screens to process customer orders, make modifications, and respond to queries accurately and promptly.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.
• A Minimum of National diploma in related fields