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Service Manager

AT Cummins
Cummins

Service Manager

Tamworth, Australia

DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:

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Responsibilities:

  • Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
  • Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
  • Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.
  • Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
  • Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
  • Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
  • To be successful in this role you will need the following:
  • Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.
  • Educational Requirements: College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
  • Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
  • Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.

RESPONSIBILITIES

To be successful in this role you will need the following:

  • Relevant Experience: Intermediate-level experience in a technical field with demonstrated team leadership skills.
  • Background: You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
  • Technical Skills: Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
  • Customer Focus: Strong ability to build and maintain customer relationships and handle conflicts effectively.
  • Financial Acumen: Understanding and application of financial indicators for better business decision-making

QUALIFICATIONS

Education, Licenses, Certifications:

You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Exempt - Experienced

ReqID 2411557

Relocation Package No

Client-provided location(s): Tamworth NSW 2340, Australia
Job ID: Cummins-R-22EEB537EF1C47D0A03880A2EE0F43B6
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement