DESCRIPTION
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
In this role, you will make an impact in the following ways:
- Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, may include activities in problem resolution and documents results with guidance from more experienced team members.
- Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
- May support preparing the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
- Collaborates with technical experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.
- May support large-scale development or issue resolution projects.
- May include activities in problem resolution for moderately complex components, products, systems, subsystems, or services.
- Supervised execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
- No direct management of people but could involve limited coordination of work amongst engineers and technicians.
- Contributes effectively toward team goals and develops proficiency in the competency areas critical to success in the role.
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RESPONSIBILITIES
To be successful in this role you will need the following:
- Field Investigation and Support
- Technical Service Information
- Product Serviceability Requirements and Review
- Product Failure Reporting and Corrective/Preventive Action Systems
- Product Failure Mode Avoidance
- Product Problem Solving
- Technical Customer Management
- Decision Quality
- Drives Results
- Collaborates
- Communicates Effectively
- Self-Development
Degree Programs Considered: Bachelor's, Master's, PhD
Major Programs Typically Considered: All Engineering Majors
QUALIFICATIONS
2025 Monthly Salary Range by Degree Level:
- Bachelor's - $3,900 - $4,800
- Master's - $6,000
- PhD - $7,300
Please note that the salary range provided is a good faith estimate of the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Co-Op program criteria:
- Must be a full-time enrolled student pursuing an undergraduate or graduate degree
- Minimum 2.5 or above GPA preferred
- Must be able to complete a minimum of 4-months to 6-months or a maximum of a 12-months commitment - Must be able to complete 40 hours per week
- Willingness to learn from others on the job
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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Job Engineering
Organization Cummins Inc.
Role Category Hybrid
Job Type Student - Cooperative/12 Month Placement
Min Salary $
Max Salary $
ReqID 2404685
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.