DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

This role operates within 6am to 2:30pm, Monday - Friday . The Adelaide branch services multi-market product applications - automotive, on/off Highway, mining and power generation.

RESPONSIBILITIES

n this role, you will make an impact in the following ways:

• Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
• Document customer inquiry information within appropriate Cummins systems
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
• Escalate complex issues providing documentation through process
• Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
• Support improvement projects intended to improve customer experiences and organizational goals
• Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader

• Industry experience
• Experience with warranty processing
• Mechanically minded with strong problem solving skills
• Excellent verbal and written communication skills
• The ability to work individually or as part of a team
• Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
• Ability to build strong customer relationships and delivering customer centric solutions
• Personal commitment to HSE and leading interdependent safety culture

• Competitive hourly rate paid as a permanent salary
• Relocation assistance offered from anywhere in Australia
• Overtime & Loading penalties
• Safety equipment / PPE provided
• Uniforms provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees
• Paid Parental leave (Conditions apply)