DESCRIPTION
Customer Service Advisor - Emerald
We are looking for a talented Service Advisor to join our high performing team in Emerald, QLD.
In this role, you will provide routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under minimal supervision.
This is a mining specific advisor role; you will be looking after customers in the southern and northern Bowen basin.
In this role, you will make an impact in the following ways:
• Plan jobs and create work orders, book in vehicles for service & check parts, administer invoices & accounts
• Serve as first point of contact with customers to promote quality customer service and assist with increasing business within the Emerald branch
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• Deal with technical queries from customers and develop positive relationships
• Consistently liaise with the customer to keep them updated with progress
• Follow procedures and document required information in the service management system to have an accurate record of the work completed
• Liaise with internal stakeholders - (mainly technicians and parts department) to ensure a smooth process from beginning to end
RESPONSIBILITIES
To be successful in this role you will need the following:
• An understanding of accounts payable and accounts receivable is highly desirable as well as familiarity with financial processes / accounts and purchase orders
• Demonstrated technical experience specific to Cummins or similar industry
• World class communication skills - both written and verbal with solid IT capabilities
• Experience of delivering first class customer service from an automotive or warranty background
• Demonstrated mechanical technical experience in a similar industry or OEM is advantageous
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
QUALIFICATIONS
Additional Information
This role requires significant previous relevant work experience
Prior technical and customer service experience is required
The ideal candidate has a good understanding of both the Quickserve process and experience with Warranty processing
NOTE:
Standard Shift: Mon-Fri 07:00 - 16:00
On- Call Roster 1:4 weeks
Reasonable overtime as required
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
ReqID 2411967
Relocation Package No