Service Advisor
Description
Service Advisor - Wetherill Park
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We are looking for a talented Service Advisor to coordinate and schedule customer repairs for our automotive and industrial customer based in our Wetherill Park branch.
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In this role, you will make an impact in the following ways:
- Serve as first point of contact with customer and determine their requirements
- Plan jobs and create work orders, book in trucks or industrial machineries for Engine repairs
- Communicating vehicle symptoms to workshop team and fault rectifications to the customers.
- Track repair progress, consistently liaise with the customer to keep them updated with progress.
- Follow procedures and document required information in the service management system in order to have an accurate record of the work completed.
- Liaise with internal stakeholders - (mainly technicians, customer account managers and parts department) to ensure a smooth process from beginning to end.
- Submit accurate warranty claim in first attempt.
- Close and Invoice jobs in a way that maximizes profit on each one.
- Demonstrated technical experience in Automotive or Industrial application is preferred.
- Experience in a similar role is preferred.
- World class communication skills - both written and verbal with solid IT capabilities
- Experience of delivering first class customer service
- Punctual and reliable.
- Have a professional attitude and be well organised.
- Be able to multitask and work in a team environment
- Demonstrate care and attention to detail
- Base hourly rate.
- Overtime penalties.
- Participation in an annual variable compensation (bonus) program.
- Salary continuance insurance.
- Discounts with select private health insurance,
- PC software/hardware and a range of vehicles.
- Annual remuneration reviews.
- Safety equipment / PPE and uniforms provided
- a range of personal and professional benefits.
Job SERVICE
Primary Location Australia-New South Wales-Sydney-Australia, Wetherill Park, Distributor BR 210
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 6, 2024, 7:52:28 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 240004G9