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Service Advisor

AT Cummins
Cummins

Service Advisor

Mildura, Australia

DESCRIPTION

We are looking for an experienced Service Advisor to join our team based in Mildura.

You'll provide administrative support to the branch and enjoy a variety of other tasks.

This role could suit a diesel mechanic wanting to come off the tools and expand their career. A passion and understanding for all things mechanical are essential. This role serves as primary customer contact to promote quality customer service and increase business within the Mildura Branch.

In this role, you will make an impact in the following ways:

  • Delivering first-class Customer Service
  • Working closely with our Service Technicians and Branch Service Management teams
  • Invoicing customer jobs in a timely manner to meet business KPIs
  • Being the first point of call for our customers
  • Dealing with customer queries and finding resolutions
  • Multitasking a variety of tasks and meeting deadlines
  • Ensuring the highest levels of safety are met
  • Diagnosing customer complaints and develop troubleshooting plan

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RESPONSIBILITIES

To be successful in this role you will need the following:

  • Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is preferred
  • Relevant background as a service advisor within a similar industry is highly regarded
  • Ability to build strong customer relationships and deliver customer centric solutions
  • The ability to prioritise conflicting tasks and experience in conflict resolution
  • High computer literacy and technical aptitude and system savvy
  • Accounting/Financial experience is bonus!

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

QUALIFICATIONS

Additional Information

This role requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred.

Some travel required

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2405824

Relocation Package No

Client-provided location(s): Mildura VIC 3500, Australia
Job ID: Cummins-R-0EA8C9ECFBE9401D9DB4D8F7841D7F79
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement