DESCRIPTION
We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Richmond, Virginia.
In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
- Identify customer's needs, gathers pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
- Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
- Open and review work orders to ensure accuracy for invoicing and warranty, close work orders once complete.
- Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their Supervisor.
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RESPONSIBILITIES
To be successful in this role you will need the following:
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
- Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service and repair or warranty related field preferred.
- Must have excellent computer skills using multiple software platforms.
- The regular schedule for this position will be 7:30 AM - 4:00 PM, Monday through Friday. Please note, this position will be on call, once every 5 weeks (Monday through Monday).
QUALIFICATIONS
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position does not require any Department of Transportation (DOT) related pre-screenings.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Office
ReqID 2406529
Relocation Package Yes
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.