Service Administrator -2nd shift
Description
We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department in Kearney NJ.
In this role, you will make an impact in the following ways:
Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
Identify customer's needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
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Review work orders to ensure accuracy for invoicing and warranty.
Complete required training on a timely basis.
Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.
Education, Licenses, Certifications
- High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
- This position may require licensing for compliance with export controls or sanctions regulations.
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
Prior experience in service & repair, or warranty related field preferred.
Excellent computer skills using multiple software platforms.
Ability to thrive in fast-paced environment with multiple priorities.
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
2nd shift role. Hours of operation: Monday thru Friday starting 3:30pm. Hours are subject to change as per business needs.
The incumbent will be in 1st shift until trained and until 2nd shift reopens.
This is a union shop, but this is a not a union role
- This position does not require any Department of Transportation (DOT) related pre-screenings
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
- This position does not require any Department of Transportation (DOT) related pre-screenings
Primary Location United States-New Jersey-Newark-US, NJ, Kearny, Cummins East Region
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 21, 2024, 1:20:32 PM
Unposting Date Sep 29, 2024, 11:59:00 PM
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240005D7