DESCRIPTION

In this role, you will make an impact in the following ways:

• Act as a technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing teams to identify, define, and prioritize product issues.
• Lead investigations of product or system problems by understanding causal mechanisms, recommending appropriate actions, and documenting results.
• Anticipate potential product or process issues in the field and develop robust technical solutions to mitigate risks and improve service readiness.
• Prepare service channels for efficient service events by ensuring parts availability, creating accurate diagnostic service information, and providing special tools for customer support.
• Collaborate with technical experts to make proactive engineering decisions on failure analysis and data trend investigations, delivering final product resolutions to reduce customer downtime and improve product reliability.
• Manage and coach team members on large-scale development or issue resolution projects, leading independent execution of projects with full accountability.
• Provide technical leadership and guidance to less experienced engineers and technicians, transferring knowledge and driving improvements in work processes and systems.
• Operate as a recognized specialist in a product or discipline area, contributing to cross-functional design integration and enhancing product development capabilities.

• Bachelor's degree in Engineering or an appropriate STEM field; a Master's degree may be required for select roles.
• Significant technical experience in engineering with a focus on field investigations, engine systems, and technical problem-solving, preferably at a Senior or Lead Engineer level.
• Proven experience working with cross-functional teams to resolve product failures and implement preventive measures that enhance product reliability.
• Excellent communication skills in both Korean and English, with the ability to interface effectively with OEM customers, Engineering, and Quality teams.
• Strong project management skills with the ability to manage complex technical projects, ensure timely issue resolution, and drive results under challenging conditions.
• Proficiency in MS Office tools and advanced knowledge of engineering problem-solving methodologies and systems thinking.

• Drive the application of product problem-solving processes, such as the seven-step problem-solving approach, to ensure high-quality service and repair events.
• Implement corrective and preventive action systems for product failures, ensuring timely communication of technical solutions across functional teams and service channels.
• Ensure technical service information is up to date and accessible, improving the troubleshooting and repair process to maximize customer uptime.
• Represent Cummins in front of customers as the technical interface, providing engineering data, documentation, and training to support product integration and design.
• Develop and improve work processes across functional disciplines, ensuring alignment with technical goals and customer expectations.