DESCRIPTION

• Provides comprehensive application functionality, configuration and support expertise for application software solutions; works with business analysts, architects, technical experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance and enhancement of the applications.
• Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities
• Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration
• Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems.
• Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application.
• Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues
• Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs.
• Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support (as needed).
• Creates and manages functional specifications for a given project from which programs and configurations will be applied to create the program, application, or complete solution

• The SAP Service and Warranty Functional Analyst develops & maintains a "super-user" level of understanding of the existing supply chain business processes in Procurement, Service and Warranty, Manufacturing Operations, Logistics, Inventory and EWM areas, including the management of data and process flows.
• Ideates in design, development and implementation of best practice solutions and improvements to Service, Sales and Supply Chain cross functional processes and work with business and IT teams to promote business transformation leading to digitization of supply chain.
• This is an extensive hand-on position and requires min. of 5-7 years with SAP SWM configuration expertise of various modules in S/4 HANA
• Initiates new methods and procedures designed to maintain the integrity of all processing functions in conjunction with Service, Sales and Supply Chain functional support.
• Possess the skill sets necessary to - Understand the data requirements for legacy to SAP migration.
• • Extract required data from source locations and compile and validate for final evaluation
• • Lead production support and business operations support. Provide SAP solution demonstrations to team, business partners and leadership, including end user support.
• • Develop innovative and reliable insights through use of descriptive, diagnostic, predictive and prescriptive analytical techniques.
• • Provide excellent customer service to all Cummins DBS Service and Warranty business partners
• • Experience with development work on eCommerce front end to SAP CS module is desirable.
• Cross Functional experience with FICO, PP, QM, PM, MM, PM etc
• Lead production support and business operations support for global support.
• Should be able to work in multiple shifts in a follow the sun model.
• SAP Certification is mandatory

• Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.
• Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools and work aides for the purpose of studying how well the component parts were designed, purchased and configured to interact holistically to meet business, technical, security, governance and compliance requirements.
• Solution Modeling - Creates, designs and formulates models, diagrams and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Configuration - Configures, creates and tests a solution for commercial off-the-shelf (COTS) applications using industry standards and tools, version control, and build and test automation to meet business, technical, security, governance and compliance requirements.
• Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.
• Business insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Global perspective - Taking a broad view when approaching issues, using a global lens.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.