Documentation and Records : Maintaining accurate documentation and records helps in tracking progress, ensuring compliance, and facilitating audits.

Defect Identification : Comparing physical characteristics of components and products to technical specifications allows you to identify and address defects early in the process.

Testing and Reporting : Conducting simple tests and preparing technical reports provides valuable data for decision-making and continuous improvement.

Measurement Equipment : Your expertise in using and programming measurement equipment ensures precise and reliable product testing.

Customer Assistance : Assisting customers in understanding product specifications and measurement data helps build trust and ensures proper product application.

Equipment Maintenance : Ensuring the proper maintenance and calibration of measurement and test equipment guarantees consistent and accurate results.

RESPONSIBILITIES

To be successful in this role you will need the following:

Action Oriented : Embrace new opportunities and challenges with urgency and enthusiasm. Your proactive approach will help you stay ahead and drive continuous improvement.

Collaborates : Build strong partnerships and work collaboratively with your team and other departments. Effective collaboration will ensure shared objectives are met and foster a supportive work environment.

Communicates Effectively : Develop and deliver clear, concise communications tailored to different audiences. This will help you convey important information and ensure everyone is on the same page.

Customer Focus : Build strong relationships with customers and deliver solutions that meet their needs. A customer-centric approach will enhance satisfaction and loyalty.

Decision Quality : Make timely and well-informed decisions to keep the organization moving forward. Good decision-making skills will help you navigate complex situations and achieve positive outcomes.

Manages Conflict : Handle conflicts effectively and with minimal disruption. Your ability to manage conflict will maintain a harmonious work environment and resolve issues quickly.

Resourcefulness : Secure and deploy resources efficiently. Being resourceful will help you optimize operations and achieve goals with the available resources.

Measurement Science : Analyze measurement processes to identify and quantify sources of uncertainty. Your expertise in metrology will ensure accurate and reliable measurements.

Quality Process Management : Apply quality tools and methods to ensure product and process quality. Proficiency in quality management will help maintain high standards and compliance.

Values Differences : Recognize and appreciate diverse perspectives and cultures. Valuing differences will foster an inclusive environment and drive innovation.

Laboratory Management : Lead technical resources and manage the business aspects of the laboratory. Effective laboratory management will ensure technical excellence and compliance with certifications and accreditations.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

QUALIFICATIONS

Customer Quality Assurance Technician Role and Responsibilities

1. Safety
2. Will use Personal Protection Equipment during teardown
3. Safety glasses
4. Gloves
5. Follow all plant site safety procedures and heed all safety notifications.
6. Any Health or Safety concerns about CQA area, visitors or yourself; notify your manager immediately.
7. Customer Contact
8. Check email at least every two hours for customer and manager communication.
9. Carry phone with you throughout your shift.
10. Check customer portals daily for new reports.
11. Customer Returns
12. Check tracking numbers of returned turbos for current status.
13. Escalate if package becomes lost or stuck.
14. Check MRO daily for turbo and component arrival and shipments.
15. Notify manager when a return arrives.
16. Perform analysis of turbo within 24 hours of arrival.
17. Notify manager if this is not possible.
18. Use One-Pager to document analysis findings.
19. Submit One-pager to your manager for review
20. Follow the Teardown FTA during analysis to ensure root cause
21. Respond to customer MNCs and create CTT internal MNCs for issues reported by the customer.
22. Containment and rework
23. Inspect/rework customer inventory for defective product
24. Create process flow
25. Track completed product
26. Supervise 3rd party support
27. Perform daily update reports

Job Quality

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2408266

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.