DESCRIPTION

We are looking for a talented Quality System Technician - Level III to join our team specializing in Quality for our Cummins Inc. facility in Fletcher, NC.

In this role, you will make an impact in the following ways:

• Enhancing Compliance : By conducting thorough internal audits (QMS, Manufacturing Process, and Product Audits), you will ensure the organization adheres to ISO 9001, IATF 16949, and other relevant standards.
• Driving Continuous Improvement : Leading root cause analysis and resolving non-conformances will help identify and eliminate recurring issues, fostering a culture of continuous improvement.
• Training and Development : Planning and leading training sessions will empower employees with the knowledge and skills needed to maintain high-quality standards and effectively use AIAG Core Tools (FMEA, APQP, MSA, SPC, and PPAP).
• Technical Expertise : Demonstrating a deep understanding of manufacturing processes, risk analysis, and control plans will ensure audits are thorough and effective, identifying potential risks before they become issues.
• Adapting to Changes : Keeping up to date with internal and external changes, such as new technologies and updated standards, will ensure the organization remains compliant and competitive.
• Data-Driven Decisions : Gathering and analyzing audit-related information to produce insightful reports will support informed decision-making and strategic planning.
• Effective Corrective Actions : Initiating, approving, and monitoring corrective actions will ensure timely and effective resolution of audit findings, maintaining high standards of quality.
• Maintaining Documentation : Owning and maintaining the audit plan/schedule and quality manual will provide a clear and organized framework for all quality management activities, ensuring consistency and compliance.

• Strong Collaboration Skills : Build effective partnerships and work collaboratively with colleagues to achieve shared objectives, ensuring smooth and efficient audit processes.
• Engagement Leadership : Foster a motivating environment where team members are inspired to perform at their best, contributing to the organization's quality goals.
• Quality Leadership Expertise : Apply the principles of the Cummins Operating System (COS) and Total Quality Management (TQM) to create a culture of continuous improvement and customer-centric quality.
• Proficiency in Quality Systems Management : Utilize quality tools and processes to maintain and enhance the quality management system, ensuring it consistently meets customer and business requirements.

• Associate degree or equivalent business experience.
• IATF 16949 + ISO 9001 Internal Auditor Trained.
• Six Sigma Green Belt trained and willing to work towards certification.
• AIAG core tools (APQP, PPAP, SPC, FMEA, and MSA) trained.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Demonstrated ability to perform process based and risk-based audits.
• Initiated, approved, and monitored corrective actions associated with audit findings.
• Planned, performed, and led different QMS audits based upon IATF 16949 and ISO 9001.
• Performed training on AIAG core tools (APQP, PPAP, MSA, SPC and FMEA)
• Performed Product Audits per applicable CSRs.
• Led 3P-5Whys root cause analysis.
• Provided support to documentation on the key processes per business quality manual.

• Control, adjust and monitor plant heat treating furnace parameters. Stabilize furnace parameters in emergency or idle conditions.
• Perform tooling changes for straightening and induction hardening equipment. Perform chemical testing of plant processes such as phosphate, wash, and rinse.
• Operate wet and dry abrasive cutting equipment to prepare daily metallurgical samples from the furnaces. Prepare metallurgical sample mounts for microscopic analysis.
• Operate and troubleshoot plant hardness equipment. Prepare samples for testing furnace carbon levels.

• Initiate action to prevent the occurrence of any nonconformities relating to product, process, and quality systems.
• Control further processing, delivery, or installation of nonconforming products until the deficiency or unsatisfactory condition has been corrected.
• Initiate, recommend or provide solutions though designated channels.
• Verify implementation of solutions.
• Perform dimensional quality audits, capability studies and gauge studies.
• Provide technical support for manufacturing including troubleshooting, training for proper use of gauging, specifications, first piece inspections and inspections of purchased components.
• Document and analyze results using statistical methods.
• Use quality tools/techniques to assist in root cause analysis and process improvements.
• Analyze and disposition nonconforming in-process product characteristics as authorized by the Quality Engineer.
• Index, file store and retrieve quality records.
• Evaluate and inspect customer returns for failure modes and root cause analysis.

• Two-year technical degree or 3 years of Quality Assurance experience in a metalworking industry.
• Functional experience with mechanical gauges.
• Awareness of statistical techniques and Statistical Process Control techniques.
• Proven organizational, communication, training and record keeping skills.
• Effective and experienced team player.
• Ability to use Microsoft Word, Excel, and Outlook.