DESCRIPTION

Key Responsibilities:

• Project Management (30%) :
• Manage Service Cloud, Sales Cloud, CPQ, Experience Cloud, and platform projects.
• Exposure to Manufacturing Cloud and Field Service.
• Utilize PM frameworks and tools like Jira.
• Oversee US grooming, prioritization, testing scenarios, functional testing, and smoke testing.
• Manage business stakeholders from product planning, prioritization, US review, execution, conducting workshops, change management, and training.
• Handle project functional and business documentation and conduct SIT/UAT with business.
• Collaborate with multiple stakeholders and align requirements to the platform.
• Perform fit-gap analysis with business requirements to platform capability.
• Participate in large enterprise implementations.
• Salesforce cloud certifications are mandatory.
• General Product Planning (70%) :
• Lead efforts to define and document business success for medium to large initiatives.
• Elicit, analyze, and document functional and non-functional requirements.
• Conduct requirements management activities, ensuring changes are well understood and approved.
• Lead solution assessment and validation to ensure specifications meet business needs.
• Review test plans and participate in testing to ensure solutions meet requirements.
• Conduct problem analysis and escalate complex issues as needed.
• Develop positive relationships with business and technical teams.
• Coach and mentor less experienced business analysts.
• Maintain strong relationships to deliver business value using Business Relationship Management practices.

• Balances Stakeholders : Anticipating and balancing the needs of multiple stakeholders.
• Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Strategic Mindset : Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Business Analysis Planning : Identifying activities needed to conduct business analysis, considering the five business aspects.
• Requirements Analysis : Evaluating relationships and interdependencies between requirements.
• Requirements Elicitation : Discovering and documenting functional and non-functional requirements.
• Solution Assessment and Validation : Assessing proposed solutions to ensure they meet business outcomes.
• Solution Design : Creating and defining solution designs that meet various requirements.
• Solution Functional Fit Analysis : Composing and decomposing systems to meet business and technical requirements.
• Solution Validation Testing : Validating changes or solutions to ensure they work as designed.
• Project Issue and Risk Management : Managing the process to identify, assess, and prioritize issues and risks.
• Values Differences : Recognizing the value of different perspectives and cultures.
• Business Need Definition : Defining the business outcome for proposed work.

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience required (3-5 years