Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Parts Interpreter

AT Cummins
Cummins

Parts Interpreter

Echuca, Australia

DESCRIPTION

In this role, you will make an impact in the following ways:

  • Act as the first contact for customers, addressing their needs and issues promptly
  • Parts interpretation and the provision of required parts
  • Processing and receiving orders and quotes in a timely manner
  • Advise on part suitability and talk customers through the best solution for the job
  • Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
  • Organise and manage daily freight delivery

RESPONSIBILITIES

Want more jobs like this?

Get jobs in Echuca, Australia delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Critical Competencies:

Ensures accountability - Holding self and others accountable to meet commitments.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

QUALIFICATIONS

To be successful in this role you will need the following:

  • Parts interpreter experience in an Automotive or similar type industry
  • Customer service and effective communication
  • Engine knowledge is an advantage
  • Ability to learn new software and processes
  • High attention to detail with the ability to prioritise and troubleshot complex tasks
  • Forklift ticket would be highly desirable
  • Valid car drivers license is required

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2407859

Relocation Package No

Client-provided location(s): Swan Hill VIC 3585, Australia
Job ID: Cummins-R-0546B8F43CD14B2887A5D98148039AB6
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement