On Site Service Technician - Level III

DESCRIPTION

Job Summary:

The On-Site Service Technician - Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards.

Key Responsibilities:

• Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites.
• Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime.
• Technical Mentorship: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel.
• Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency.
• Issue Escalation: Escalate unresolved issues to product specialists or supervisors when necessary.
• Documentation & Reporting: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation.
• Sales & Service Opportunities: Identify additional service and sales opportunities with customers.
• Training & Development: Continuously engage in training to enhance skills and meet business requirements.
• Health, Safety & Environment Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents.
• Tool & Work Area Maintenance: Maintain tools and workspace cleanliness for optimal efficiency.

• Technical Expertise: Strong knowledge of power generation and engine systems, including electrical and mechanical interactions.
• Diagnostics Application: Ability to translate customer complaints into troubleshooting plans and diagnose issues using electronic and mechanical service tools.
• Electronic Service Tools: Proficient in using service tools for diagnostics, repair validation, and technical documentation.
• Product Repair & Maintenance: Skilled in repairing and maintaining mechanical and electrical components within standard repair times.
• Technical Escalation: Capability to obtain, document, and escalate complex technical issues efficiently.
• Health & Safety Fundamentals: Commitment to proactive safety practices and regulatory compliance.
• Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.
• Problem-Solving & Complexity Management: Ability to analyze information and resolve issues in a high-pressure environment.
• Training & Talent Development: Willingness to mentor and develop technical staff.

• Education:
• Apprentice Certified Power Generation and/or Engine Technician
• Vocational diploma from a relevant technical institution (Preferred)
• Current relevant electrical certification (Optional)
• Licenses & Certifications:
• Valid local driving permit
• Licensing compliance for export controls or sanctions regulations (if required)

• Significant field service work experience (5-6 years).
• Expertise in electrical and electronics troubleshooting.
• Extensive knowledge of power generation and/or engine products.
• Basic understanding of competitor products and industry practices.
• High Voltage/Low Voltage practical experience (Preferred).
• Proficiency in MS Excel and PowerPoint.
• Strong communication skills.
• Willingness to relocate anywhere in Karnataka.

1. Our team supports dealership technically and commercially so that end customer complaints related to Cummins products get addressed.
2. Candidate worked in aftermarket service support function, has hands on experience on diesel engines, through in Electrical and Electronic
3. Ready to move anywhere in India, Nepal and Bhutan
4. Look for similar industry like KOEL, Cater Piller. Or industry like ABB, Crompton Greaves etc.
5. English is mandatory