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On Site Service Technician - Level III

AT Cummins
Cummins

On Site Service Technician - Level III

Calcutta, India

DESCRIPTION

Job Summary:

The On-Site Service Technician acts as the technical specialist and primary customer support contact at a single customer site, responsible for independently diagnosing and completing equipment repairs. The role will also include marine installation and commissioning onsite at nominated shipyards.

Key Responsibilities:

  • Independently diagnose and perform repairs on equipment at the customer site.
  • Maintain productive customer relations and ensure prompt attention to customer needs to minimize downtime.
  • Provide coaching on preventative maintenance or repairs to less experienced technicians and customer personnel; may provide work direction and review repair plans, parts lists, and tool requirements.
  • Manage parts and spares inventory at the worksite to ensure availability for repairs.
  • Escalate unresolved technical issues to product specialists or supervisors for further analysis.
  • Complete necessary documentation such as service worksheets, timesheets, warranty claims, and quality documents via handwritten or business system input.
  • Identify and communicate additional sales and service opportunities to customers.
  • Maintain cleanliness and proper operation of the work area and tools.
  • Adhere to Health, Safety, and Environmental policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors.
  • Complete required training in line with skill and business needs.d to their supervisor.

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RESPONSIBILITIES

Competencies:

  • Communicates Effectively: Tailor communications to different audiences, ensuring clarity and understanding.
  • Customer Focus: Build and maintain strong customer relationships by delivering customer-centric solutions.
  • Develops Talent: Mentor and guide others to meet their career goals while achieving organizational objectives.
  • Manages Complexity: Make sense of complex or contradictory information to solve problems effectively.
  • Manages Conflict: Handle conflict situations calmly and effectively with minimal disruptions.
  • Self-Development: Seek continuous improvement opportunities through formal and informal learning channels.
  • Health and Safety Fundamentals: Champion health and safety behaviors to foster a culture of safety and reduce workplace injuries.
  • Diagnostics Application: Develop troubleshooting plans based on customer complaints, use specialized service tools and software to diagnose problems, and ensure repairs resolve the issue.
  • Electronic Service Tool Application: Use the appropriate hardware and software tools for diagnostics and troubleshooting, interpreting results to determine the next steps.
  • Engine Systems Interactions: Analyze interactions between internal and external systems (e.g., exhaust, fuel, cooling) to diagnose and repair engine issues using tools and service publications.
  • Product Repair and Maintenance: Perform mechanical and electrical product repairs following guidelines, ensuring quality, timely repairs, and minimizing customer costs.
  • Service Documentation: Accurately document technical data and customer information in the service management system for future reference.
  • Technical Escalation: Use data management tools to escalate complex issues while balancing customer response time and investigation efforts, ensuring accurate troubleshooting records.
  • Values Differences: Recognize the importance of diverse perspectives and cultural differences in problem-solving and collaboration.

Education, Licenses, Certifications:

  • Apprentice Certified Power Generation and/or Engine Technician
  • Vocational diploma from a relevant technical institution (Preferred)
  • Current relevant electrical certification (Optional)
  • Locally valid driving permit
  • Licensing may be required for compliance with export control or sanctions regulations.

QUALIFICATIONS

Experience:

  • Extensive field service experience, particularly with power generation and/or engine products.
  • Basic understanding of competitors and typical industry practices.
  • High Voltage/Low Voltage practical experience (Optional).

Skills/Knowledge:

  • In-depth knowledge of service and installation for marine engines and gensets, including controls.
  • Familiarity with marine certifications and trials (Preferred).
  • Experience working with shipyards or refitting yards (Preferred).
  • Ability to work independently at customer sites.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Technician

ReqID 2405611

Relocation Package No

Client-provided location(s): Kolkata, West Bengal, India
Job ID: Cummins-R-C84193E6F2724947B4C9895907E2C586
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement