DESCRIPTION

Job Summary:

The On-Site Service Technician - Level III is responsible for completing diagnostics, repairs, and rebuilds on engine products independently in a service workshop setting. The role also involves coaching and developing less experienced technicians, providing technical guidance, and ensuring adherence to safety and quality standards.

Key Responsibilities:

Diagnostics and Repairs:

• Perform complex diagnostics and repairs on engine products using documented procedures and policies.
• Troubleshoot customer complaints, develop and execute repair plans, and validate repairs by duplicating the complaint to ensure resolution.
• Utilize electronic service tools and software for diagnosing and troubleshooting mechanical and electrical systems, including engine systems interactions.

• Conduct preventative maintenance based on assessments of engine and component conditions to prevent future failures.

• Complete and maintain accurate service documentation, including work completed documents, time sheets, warranty claims, and quality forms.
• Ensure all relevant technical, customer, and equipment information is accurately captured and documented in the service management system.

• Coach and develop junior technicians and apprentices by transferring knowledge, providing work direction, and reviewing repair plans and parts lists.
• Encourage and ensure adherence to all Health, Safety & Environmental (HSE) policies, procedures, and legislation.

• Maintain a clean and organized work area, ensuring tools are in proper working order.
• Follow and enforce HSE guidelines, reporting any issues or incidents to supervisors.

• Identify and utilize the appropriate electronic tools for diagnostics and repairs, interpreting results to determine necessary steps for service resolution.
• Product Repair and Maintenance:
• Ability to repair and maintain mechanical/electrical products following industry guidelines, using required tools within standard repair time.
• Proficiency in disassembling and assembling engines or power generators, ensuring a clean and organized environment.
• Service Documentation:
• Accurately document all service activities, ensuring seamless transitions and accurate responses to service tickets.
• Technical Escalation:
• Escalate complex technical issues to higher-level expertise when necessary, ensuring timely resolution and accurate documentation.

• Communicates Effectively: Develop and deliver multi-mode communications that meet the needs of different audiences.
• Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
• Develops Talent: Foster the development of others to meet their career goals and organizational objectives.
• Situational Adaptability: Adapt approach and demeanor in real-time to match shifting demands of different situations.
• Self-Development: Actively seek out opportunities for growth and development, using both formal and informal channels.
• Health and Safety Fundamentals: Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace.
• Values Differences: Recognize and appreciate the value that different perspectives and cultures bring to the organization.

• Vocational diploma from a relevant technical institution is preferred.
• Apprentice-trained Engine Technician is highly desirable.
• Locally valid driving permit is preferred.
• This position may require licensing for compliance with export.

• Advanced level knowledge of engine products and significant experience in performing diagnostics, repairs, and preventative maintenance.
• Experience in providing technical advice and coaching to junior technicians is preferred.

• Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis BSIV and BSVI,
• Trouble shooting on Vehicle & Engine,
• Basic knowledge of electronic service tool like Insite on Engine & ATS
• Organize & Impart Trainings to OEMs and CCC Service Centre's for ensuring trouble free operation of Product.
• Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyze the failure.
• Ability to trouble shoot on vehicle/Engine/Genset/Construction Equipment for Engine related issues.
• Handling Warranty cases and concluding warranty disposition.
• Support Infant care.
• Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.
• Conduct service center audit and implement corrective actions required.
• Supporting to CCC s for aftermarket service support.
• To ensure failed failure parts to dispatch plant for analysis.
• Maintain service data base for the complete key activities of service and support data for release monthly report.

• Customer Handling
• Presentation skills
• Very effective written/spoken communication.
• Product Knowledge
• Data Analysis Skill
• Training Skills
• Failure Diagnosis/Analysis
• Communicate with Customer
• Continuous Improvement
• Customer Orientation
• MS Word, Excel & Power point
• Product Knowledge On Engine, Automotive, Off Road Equipment's, Power Generation
• Should be willing to travel to customer site frequently