DESCRIPTION

We are looking for a talented On Site Service Technician to join our team specializing in Services, Maintenance and Diagnostics Business Area for our Jwaneng site in Jwaneng, Botswana.

In this role, you will make an impact in the following ways :

• Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently.
• Efficient Repairs: Using specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for customers.
• Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will help them maintain their equipment better, reducing the likelihood of future issues.
• Issue Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you ensure that complex problems are addressed promptly, maintaining customer satisfaction.
• Documentation: Completing required documentation accurately and timely will ensure proper record-keeping and support warranty claims and quality assurance processes.
• Continuous Learning: By completing training in line with skill and business requirements, you will stay updated on the latest techniques and tools, enhancing your ability to perform your duties effectively.
• Work Area Maintenance: Keeping your work area and tools clean and in proper operation will ensure a safe and efficient working environment.
• Health and Safety Compliance: Adhering to all relevant Health, Safety, and Environmental policies and procedures, and reporting any issues, will help maintain a safe workplace for everyone.

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to isolate and resolve issues, and validating repairs to ensure problems are fully addressed.
• Proficiency with Electronic Service Tools: Knowledge of the necessary hardware and software tools for service events, and the ability to interpret electronic tool results to determine the next steps for resolving issues.
• Understanding of Engine Systems: Capability to analyze interactions between various electrical and mechanical systems, using service publications and measurement tools to diagnose and repair efficiently.
• Expertise in Product Repair and Maintenance: Skills in repairing and maintaining mechanical/electrical products, following guidelines to ensure quality repairs, and performing progressive damage checks to restore products to their pre-failure condition.

• National Craft Certificate (NCC) in Heavy Plant Mechanics
• Trade Test C & B Certificates in Heavy Plant Mechanics.
• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Valid Driver's License - SADC
• 5 Years work experience on Cummins Engines
• Customer service experience
• This position may require licensing for compliance with export controls or sanctions regulations.