DESCRIPTION

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service in Solwezi, Zambia.

In this role, you will make an impact in the following ways:

• Customer Satisfaction: By engaging customers courteously and professionally, you'll ensure their needs are met promptly and efficiently, enhancing their overall experience.
• Efficient Repairs: Utilizing specialized tools and following documented procedures, you'll diagnose and complete less complex repairs accurately, minimizing downtime for customers.
• Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will help them maintain their equipment better, reducing future issues.
• Problem Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you'll ensure complex problems are addressed promptly, maintaining service quality.
• Accurate Documentation: Completing required documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.
• Continuous Learning: Completing training in line with skill and business requirements will keep you updated with the latest techniques and knowledge, improving your service delivery.
• Workplace Safety: Maintaining a clean and properly functioning work area and tools will ensure a safe working environment for yourself and others.
• Compliance and Reporting: Adhering to Health, Safety & Environmental policies and reporting any issues will help maintain compliance and address potential hazards proactively.

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using mechanical and electronic service tools, and diagnostic software to isolate and resolve issues accurately.
• Comprehensive System Knowledge: Understanding of internal and external electrical and mechanical systems, and the ability to interpret and analyze their interactions to diagnose and repair efficiently.
• Technical Proficiency in Repairs: Proficiency in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality repairs and minimize customer costs.
• Effective Escalation and Documentation: Skill in escalating technical issues appropriately, utilizing data management tools, and documenting troubleshooting steps accurately to ensure seamless transitions and timely resolutions.

• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Current relevant electrical certification (optional)
• EIZ Certified - Engineering Institute of Zambia Certification
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with power generation or engine products
• High Voltage/ Low Voltage experience (optional)
• Customer service experience
• Experience with Cummins Engines or comparable engine systems is required
• Must possess experience in engine dismantling within a workshop environment
• Must have experience with high horsepower engines