DESCRIPTION
We are looking for a talented IT Technical Analyst to join our team specialising in Systems/Information Technology for Cummins Drivetrain & Braking Systems Business Unit in Cwmbran, Gwent, United Kingdom.
In this role, you will make an impact in the following ways:
- Provide hands-on and remote IT support for desktop user devices, IT infrastructure, and manufacturing systems at the Meritor-Cummins UK site in Cwmbran, with occasional visits to Redditch.
- Manage and resolve IT service requests and incidents efficiently, ensuring timely updates and accurate documentation in the Incident Management system.
- Diagnose and troubleshoot technical issues, utilizing department standards and best practices to meet customer expectations.
- Maintain and manage service assets and configuration items, ensuring accurate records to support service management processes.
- Interface with customers, prioritize IT support based on site importance and business criticality, and guide users to the correct tools and processes for IT requests.
- Ensure all IT work follows proper procedures, including service desk tickets, project tasks, and Change Management processes.
- Support and contribute to the identification and design of business and IT solutions to enhance operational efficiency.
- Lead small IT projects or initiatives from inception to completion, ensuring successful implementation and alignment with business needs.
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RESPONSIBILITIES
To be successful in this role you will need the following:
- Strong technical knowledge across IT service lines, with in-depth expertise in one or more areas such as Desktop Support, Manufacturing IT, Networking, or Application Hosting.
- Excellent problem-solving skills with a focus on efficiency, continuous improvement, and adherence to Cummins standards.
- Ability to work independently, following step-by-step instructions to execute deliverables while managing multiple tasks and projects effectively.
- Strong written and verbal communication skills, with the ability to collaborate with teams and engage with stakeholders across the business.
- Quick learner with the ability to analyze and understand both business and technical processes, ensuring effective IT support and solutions.
QUALIFICATIONS
Education/ Experience:
- College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
- Intermediate level of relevant work experience required.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
ReqID 2410611
Relocation Package No