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IT Technical Analyst

AT Cummins
Cummins

IT Technical Analyst

Pontypool, United Kingdom

DESCRIPTION

We are looking for a talented IT Technical Analyst to join our team specialising in Systems/Information Technology for Cummins Drivetrain & Braking Systems Business Unit in Cwmbran, Gwent, United Kingdom.

In this role, you will make an impact in the following ways:

  • Provide hands-on and remote IT support for desktop user devices, IT infrastructure, and manufacturing systems at the Meritor-Cummins UK site in Cwmbran, with occasional visits to Redditch.
  • Manage and resolve IT service requests and incidents efficiently, ensuring timely updates and accurate documentation in the Incident Management system.
  • Diagnose and troubleshoot technical issues, utilizing department standards and best practices to meet customer expectations.
  • Maintain and manage service assets and configuration items, ensuring accurate records to support service management processes.
  • Interface with customers, prioritize IT support based on site importance and business criticality, and guide users to the correct tools and processes for IT requests.
  • Ensure all IT work follows proper procedures, including service desk tickets, project tasks, and Change Management processes.
  • Support and contribute to the identification and design of business and IT solutions to enhance operational efficiency.
  • Lead small IT projects or initiatives from inception to completion, ensuring successful implementation and alignment with business needs.

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RESPONSIBILITIES

To be successful in this role you will need the following:

  • Strong technical knowledge across IT service lines, with in-depth expertise in one or more areas such as Desktop Support, Manufacturing IT, Networking, or Application Hosting.
  • Excellent problem-solving skills with a focus on efficiency, continuous improvement, and adherence to Cummins standards.
  • Ability to work independently, following step-by-step instructions to execute deliverables while managing multiple tasks and projects effectively.
  • Strong written and verbal communication skills, with the ability to collaborate with teams and engage with stakeholders across the business.
  • Quick learner with the ability to analyze and understand both business and technical processes, ensuring effective IT support and solutions.

QUALIFICATIONS

Education/ Experience:

  • College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
  • Intermediate level of relevant work experience required.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2410611

Relocation Package No

Client-provided location(s): Cwmbran NP44, UK
Job ID: Cummins-R-2EEE5DF2A54B41C2A50013BB89B1BF0C
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement