DESCRIPTION
In this role, you will make an impact in the following ways:
- Ensure System Efficiency : By providing operational support, you'll ensure IT resources and systems are effective, efficient, accurate, and available for end users.
- Mentor and Develop : Coaching and developing less experienced IT Support Associates will enhance the team's overall skill set and performance.
- Collaborative Problem Solving : Working collaboratively with others will foster a supportive environment and lead to more effective problem resolution.
- Process Adherence : Performing IT production support according to documented processes will maintain consistency and reliability in operations.
- Technical Troubleshooting : Diagnosing and solving IT hardware or software issues independently will minimize downtime and improve user satisfaction.
- Proactive Issue Resolution : Identifying potential issues and providing solutions proactively will prevent problems before they impact users.
- Data-Driven Decisions : Analyzing data to identify trends and taking necessary actions will lead to continuous improvement in IT support.
- Service Improvement : Championing Six Sigma and identifying opportunities for service improvements will reduce costs and enhance processes, benefiting the entire organization.
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Your role is crucial in ensuring the accuracy, reliability, and efficiency of the testing process!
RESPONSIBILITIES
To be successful in this role you will need the following:
- Be Action-Oriented : Approach new opportunities and tough challenges with urgency, high energy, and enthusiasm to drive results.
- Balance Stakeholders : Anticipate and balance the needs of multiple stakeholders to ensure everyone's interests are considered and addressed.
- Apply Business Insight : Use your knowledge of business and the marketplace to advance the organization's goals and make informed decisions.
- Collaborate Effectively : Build partnerships and work collaboratively with others to achieve shared objectives and foster a team-oriented environment.
- Communicate Clearly : Develop and deliver communications that convey a clear understanding of the unique needs of different audiences, ensuring effective information exchange.
- Cultivate Innovation : Create new and better ways for the organization to be successful by fostering a culture of innovation and continuous improvement.
- Make Quality Decisions : Make good and timely decisions that keep the organization moving forward, even in complex situations.
- Ensure Accountability : Hold yourself and others accountable to meet commitments and deliver high-quality results.
- Manage Complexity : Make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems and make informed decisions.
- Optimize Work Processes : Know the most effective and efficient processes to get things done, with a focus on continuous improvement and operational excellence.
- Be Tech Savvy : Anticipate and adopt innovations in digital and technology applications to enhance business operations and support.
- Solve Problems Systematically : Use systematic analysis processes to solve problems, mentor others on effective problem-solving, and implement robust, data-based solutions to prevent recurrence.
- Value Differences : Recognize and appreciate the value that different perspectives and cultures bring to the organization, fostering an inclusive and diverse work environment.
These skills and attributes will help you make a significant impact and thrive in your role. Does this align with your expectations?
Education, Licenses, Certifications:
High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate degree, relevant industry training, certification or equivalent experience preferred. This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Prefer significant work experience and in-depth knowledge obtained through specialized training and relevant experience.
QUALIFICATIONS
Additional Information:
- Candidate should have experience of developing Power BI reports and dashboards
- Should have experience to write SQL queries
- Should be aware of agile concepts and should have experience of working on Jira tool
- Should have experience to support Zebra scanners and printers. Awareness of SOTI tool will be an added advantage.
- Production support capabilities: Ability to manage production support tasks efficiently.
- IT Asset / Inventory Verifications and Management
- Work with site supervisors and business users to fulfil business IT requirements
- Coordinate and partner with various IT support groups on issue resolution
Please note that the salary range provided is a good faith estimate on the applicable range. The
final salary offer will be determined after considering relevant factors, including a candidate's
qualifications and experience, where appropriate.
Job Systems/Information Technology
Organization Cummins Inc.
Role Category Hybrid
Job Type Office
Min Salary $64000
Max Salary $96000
ReqID 2411213
Relocation Package No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.