We are looking for a talented IT Servicetechniker 2nd/3rd Level Onsite Support (m/w/d) to join our team specializing in Systems/Information Technology for our Site Support department in Herten, Nordrhein-Westfalen, Germany

Qualifications

Education/Experience

• College, university, or equivalent degree in Computer Science, Information Technology
• Business, or related subject, or relevant equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Enhancing Solution Design: Contribute to the creation of detailed technical specifications and high-level designs, ensuring robust and scalable IT solutions.
• Improving System Performance: Analyze and revise existing systems to enhance performance, security, and maintainability, leading to more efficient and reliable operations.
• Streamlining Processes: Leverage automation and reusability of component designs to increase efficiency and reduce costs in the build and deploy processes.
• Facilitating Effective Implementation: Coordinate the construction, installation, configuration, and testing of IT systems, ensuring they meet business requirements and technical standards.
• Ensuring Quality and Compliance: Participate in design and code reviews to ensure adherence to coding standards and detailed design specifications, maintaining high-quality outputs.
• Supporting Critical Issues: Provide level 3 support to resolve critical issues, minimizing downtime and ensuring business continuity.
• Collaborating with Service Providers: Work closely with IT technical service providers to ensure outsourced work meets specifications for quality, schedule, cost, and performance.
• Developing Standards and Guidelines: Contribute to the creation and improvement of standards, processes, procedures, and guidelines for the IT design and development community, fostering a culture of continuous improvement and best practices.

• Technical Expertise and Innovation: Strong tech savvy skills to anticipate and adopt innovations in business-building digital and technology applications, along with proficiency in solution design, configuration, modeling, and validation testing using industry standards, tools, and automation.
• Collaborative and Customer-Focused Mindset: Ability to build partnerships, work collaboratively with others to meet shared objectives, and maintain strong customer relationships to deliver customer-centric solutions.
• Effective Planning and Prioritization: Competence in planning and aligning work to meet organizational goals, ensuring commitments are met through effective prioritization and strategic planning.
• Interpersonal Skills and Valuing Diversity: High interpersonal savvy to relate openly and comfortably with diverse groups, and an appreciation for the value that different perspectives and cultures bring to the organization.