DESCRIPTION

Supports the customer-facing sales force through the rhythm of sales, from lead to close. Operates under clearly defined procedures and supervision.

Key Responsibilities:

• Responds to incoming electronic customer inquiries (e.g., emails, forms) and engages a more experienced Inside Sales Coordinator if needed.
• Assists in compiling budgetary quotes, including technical data, customer presentations, lead time, and other information for the customer-facing sales force.
• Contributes to the preparation, scheduling, and execution of customer visits and events where procedures are well documented and repetitive.
• Supports the processing of orders, issuing of order acknowledgements, invoicing, and shipping notices for simple jobs where procedures are well documented.
• Runs reports on order status, inventory status, and other associated information where procedures are well documented and repetitive.
• Routes identified customer issues to associated teams and follows up for resolution (including shipment and after-sale support).
• Periodically reports inventory/stock levels where procedures are well documented and repetitive.
• Provides backup support for all branch personnel in the sale of products to retail customers, where tasks are well documented and repetitive.

• Knowledge/Skills: Quote Preparation, BI submission, Customer interaction, Dealer interaction, Invoice submission.
• Experience: Minimal or no work experience required.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Account Planning: Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
• Adapts to Target Audience: Explains complex topics (significant technical data, subject matter expertise, etc.) in a way that the target audience (e.g., sales professionals, customers, training vendors, etc.) can understand, retain, and use the information.
• Integrates Customer Perspective: Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
• Sales Forecasting: Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
• Sales Pipeline Management: Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high-impact activities accordingly; coaches sellers to achieve sales objectives.
• Sense Making: Through diagnostic and probing questions and research, develops and/or supports an intimate understanding of customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Knowledge/Skills: Quote Preparation, BI submission, Customer interaction, Dealer interaction, Invoice submission.
• Experience: Minimal or no work experience required.

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.