DESCRIPTION

We are looking for a talented Branch Manager - Segment or Small Geography to join our team specializing in General Management in Albany, GA.

In this role, you will make an impact in the following ways :

• Strategic Planning and Execution : Develop and manage the Annual Operating Plan with input from Business Development and Branch Managers, ensuring alignment with business goals and monitoring key metrics.
• Market Growth : Drive business growth by managing annual marketing and sales plans, building and maintaining customer relationships, and developing new business partners and alliances.
• Customer Satisfaction : Enhance customer satisfaction through effective branch operations, utilizing Net Promoter Score and Lens of the Customer programs to foster a culture of exceptional customer service.
• Operational Efficiency : Oversee day-to-day operations, ensuring all functions and financial metrics are met across branches, and implementing improvements to enhance Repair Event Cycle Time and warranty processes.
• Compliance and Safety : Ensure compliance with health, safety, and environmental standards, conducting audits and promoting a culture of corporate responsibility.
• Employee Development : Recruit, develop, motivate, and retain high-quality customer service employees, managing work plans and Individual Development Plans for Branch Managers to support their growth.
• Market Analysis : Conduct market analysis to inform strategic decisions and ensure the business remains competitive within the region and globally.
• Cross-functional Understanding : Develop a deep understanding of Cummins' business across all units, leveraging this knowledge to drive strategic initiatives and improve overall branch performance.

• Financial Acumen : Interpret and apply an understanding of key financial indicators to make informed business decisions that drive profitability and growth.
• Team Building : Create strong, cohesive teams by leveraging diverse skills and perspectives to achieve common goals, fostering a collaborative and high-performing environment.
• Business Insight : Apply your knowledge of the business and marketplace to advance the organization's goals, staying ahead of industry trends and competitive dynamics.
• Self-Awareness : Use feedback and reflection to gain insight into your strengths and weaknesses, continuously improving your leadership and management skills.
• Talent Development : Develop your team members to meet both their career goals and the organization's objectives, fostering a culture of growth and development.
• Driving Engagement : Create a motivating environment where employees are inspired to do their best work, helping the organization achieve its objectives.
• Results Orientation : Consistently achieve results, even under tough circumstances, by staying focused, resilient, and adaptable.
• Conflict Management : Handle conflict situations effectively and efficiently, maintaining a positive and productive work environment.
• Health, Safety, and Environmental Culture : Champion positive health and safety behaviors, influencing leaders and employees to create a safe and compliant work environment.
• Service Capability, Capacity, and Coverage : Understand customer expectations and business priorities to provide consistent and capable service, analyzing metrics to identify and resolve development opportunities within the service network.

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification or Sponsor certification required.

• Significant relevant experience required, including managerial and budgetary experience.

• Administration Tasks - as needed be able to perform the tasks of service staff and parts staff (opening work orders, closing work orders, scheduling and dispatching technicians, receiving customer calls, ordering parts, processing vendor invoices).
• Overseeing the day-to-day operations of the company, including staff performance, project timelines, and departmental budgets
• Setting goals for the team based on the company's strategic plans, and assigning weekly performance goals
• Recruiting, onboarding, and training employees, and conducting performance appraisals
• Setting policies and processes, and ensuring that the company complies with all regulations
• Maintaining budgets, identifying areas for improvement, and evaluating operational and financial performance
• Resolving internal staff conflicts efficiently
• Providing ongoing feedback to employees, establishing performance expectations, and conducting performance reviews
• Ensuring positive customer service, responding to complaints, and taking action to turn dissatisfied guests into return guests
• Ensuring that proper security procedures are in place to protect employees, customers, and company assets