DESCRIPTION
We are looking for a talented Field Service Supervisor to join our team specializing in Service for our Accelera Business Unit in Fridley, MN .
In this role, you will make an impact in the following ways:
- Supervises the Field Service Engineering Team. Handles complex escalated and unresolved support issues. Trains Field Service Engineering Specialists.
- Provides day-to-day supervision of the Field Service Engineering Team; responsible for the daily operations.
- Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc.
- Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups.
- Puts safety in everything with the objective of injury free living.
- Improves capability across the board through coaching, mentoring and training Field Service Engineering in order to support our customers more efficiently.
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RESPONSIBILITIES
Experience
- Act as single point of contact for customers requirements. Coordinates and schedules Service Engineers work
- Communicates repair plans to Service Engineers aligned with customer quotes; monitors Service Engineers productivity and repair quality.
- Monitors the status of Service Requests, Work Orders and/or interventions with Service Engineers; addresses issues that impact completion of the repair plans in the time quoted to customers.
- Manages and support documentation of service and repair actions in the appropriate database clearly and concisely.
- Assists with service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
- Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage.
- Promote Cummins Service capability and service programs to increase sales
Compensation
Salary Range: $84,800 - $127,200. Please note that the salary range provide is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidates qualifications and experience, where appropriate.
Cummins and E-verify
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
QUALIFICATIONS
To be successful in this role, you will need the following:
- Intermediate level of relevant work experience in a technical field, including team leadership experience required. Oil & Gas experience considered an asset.
- Knowledge in understanding Process and Instrumentation Diagrams (P&IDs), mechanical and electrical systems and drawing.
- Knowledge in the operation of instrumentation, sensors and other electro-mechanical components and controls.
- Strong Customer service, negotiations, interpersonal, conflict management skills.
Education, Licenses, Certifications
- College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Job Service
Organization Cummins Inc.
Role Category
Job Type Exempt - Experienced
ReqID 240003BK
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.