DESCRIPTION

We are looking for a talented Field Service Engineering Specialist Electrolyzer to join our Electrolyzer Customer Service Department in Oevel, Belgium

Requirement for this role: Willingness to travel up to 50% of the time.

In this role, you will make an impact in the following ways:

• Problem-Solving Expertise: By leading investigations into product or system issues, you'll identify root causes and recommend effective solutions, ensuring high-quality service and customer satisfaction.
• Failure Analysis Support: Your involvement in the failure analysis process will help address common failure modes, improving product reliability and performance.
• Knowledge Sharing: By documenting diagnostic and repair actions and sharing knowledge through systems like KMS and QSOL, you'll enhance the team's collective expertise and efficiency.
• Onsite Technical Support: Providing expert technical support onsite when needed will ensure timely and effective resolution of complex issues, minimizing downtime for customers.
• Policy and Decision Input: Your technical insights will contribute to policy discussions and decisions, shaping the direction of service strategies and practices.
• Effective Communication: Keeping territories well-informed and participating in regular meetings will foster collaboration and ensure alignment across teams, functions, and customer groups.
• Emerging Issue Resolution: Investigating and delivering solutions for emerging product or process issues will help maintain product quality and customer trust.
• Mentorship and Guidance: By guiding less experienced technicians, you'll enhance their skills and troubleshooting capabilities, leading to more efficient customer support and service delivery.

• Technical Knowledge: Proficiency in electrical and mechanical systems, especially related to repairs and maintenance at Electrolyzer units, will be essential for diagnosing and resolving issues effectively.
• Customer Support Skills: Experience in providing remote technical assistance and performing on-site maintenance and repairs will enable you to support customers efficiently and ensure their satisfaction.
• Diagnostic and Troubleshooting Abilities: The ability to translate customer complaints into actionable troubleshooting plans, use specialized tools and software for diagnostics, and validate repairs will be crucial for successful issue resolution.
• Effective Communication and Documentation: Strong skills in creating and verifying technical information, capturing data accurately, and documenting all service activities will ensure clear communication and a reliable record of work done.

• College, university, or equivalent degree in Engineering, or related field is highly preferred or relevant experience equivalent required.
• Prior experience in a technical role is preferred.
• Multilingual Communication Skills
• This position may require licensing for compliance with export controls or sanctions regulations.