DESCRIPTION
We are looking for a talented local Field service technician to join our distribution business in Mississauga, Ontario.
In this role, you will make an impact in the following ways:
- Engages customers in a courteous and professional manner.
- Anticipates and ensures prompt and efficient attention to customer needs.
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identifies additional service opportunities with customer.
- Completes training in line with skill and business requirements.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
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RESPONSIBILITIES
In In order to be successful in this role you will need the following:
Education, Licenses, Certifications:
310T/421A Red Seal Endorsement
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Basic level field service work experience
In Intermediate level knowledge of and/or experience with engine products
Customer service experience
Nat Gas/EV Training and asset (TSSA Certified)
High Horsepower 19L and above will be given preference
Experience with Transit/Automotive, On-highway, Agricultural, Marine and Industrial
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.
QUALIFICATIONS
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Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
Min Salary $62400
Max Salary $93600
ReqID 2404824
Relocation Package Yes