DESCRIPTION

Key Responsibilities:

• Assist with the installation of software and resolve licensing/access control issues.
• Resolve helpdesk tickets and provide customer support with installations, training, and application support for assigned products.
• Support major systems changes and implementations of new hardware and software.
• Maintain a mid-level understanding and capability for support of Windows or UNIX operating systems interfaces.
• Participate in cross-functional reviews; collect and tabulate metrics; gather data using Six Sigma tools; schedule tracking systems and other process improvement tools.
• Take corrective actions based on problem reports and change requests to ensure high-quality software products.
• Interface with customers, suppliers, engineers, and other functions.
• Assist with the coordination of engineering systems development including planning, scheduling, ordering, and tracking.
• Participate in improvement projects.
• Participate in self- and team-audits and associated corrective actions.
• Perform other duties as required.

• Requires some work experience and intermediate-level knowledge obtained through education, training, or on-the-job experience.

• Engineering Software Application: Supports Engineering Software according to instruction or need to enable Engineering users' efficiency.
• Engineering Software Certification: Certifies Engineering Software according to instruction or need to enable Engineering users' efficiency.
• Engineering Software/Hardware Evaluation: Evaluates Engineering Software/Hardware according to engineering users' needs to provide CBSIT with guidance for selecting the Engineering tools needed.
• Builds networks: Effectively building formal and informal relationship networks inside and outside the organization.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Interpersonal savvy: Relating openly and comfortably with diverse groups of people.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Diploma or Degree in Engineering.
• Regionally applicable certification or two-year Associates Degree from an accredited college or university in a relevant field of study may be required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Technical Expertise: Proficient in the use of CGT Windchill, CREO (casting/sheet metal). Aware of AutoCAD software, can read part drawings and create assemblies, drawings in CREO. Aware of GD&T and have good product knowledge.
• Stakeholder Interaction: Ability to interact with stakeholders, understand the scope of work, and deliver that work within the stated time.
• ASME Standards: Understanding of ASME Standards for drawings and maintaining good drawing RFT.
• Software Proficiency: Hands-on experience with Creo, AutoCAD, and Windchill.
• Alternator Product Knowledge: Understanding of alternator products and their applications.