DESCRIPTION

We are looking for a talented Customer Service Representative Order Fulfilment to join our team specializing in Supply Chain Planning for Cummins in Redditch, Worcestershire, United Kingdom.

This is a 12-month fixed term opportunity for maternity cover.

In this role, you will make an impact in the following ways:

• Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
• Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
• Perform order management tasks , including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
• Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
• Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
• Support the development and enhancement of customer-centric practices , including documenting best practices and proactive communication strategies.
• Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
• Occasionally represent the company during customer visits , fostering strong relationships and providing in-depth support for their order lifecycle needs.

• Native fluency in Russian and English; additional European languages are an asset.
• Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
• Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
• Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
• Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
• Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.

• College, university, or equivalent degree required.
• Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred