DESCRIPTION

We are looking for a talented Customer Service Advisor to coordinate and schedule customer repairs for our automotive, mining and industrial customer based in our Emerald branch.

Key Responsibilities:

In this role, you will make an impact in the following ways:

• Plan jobs and create work orders, book in vehicles for service & check parts, administer invoices & accounts
• Serve as first point of contact with customers to promote quality customer service and assist with increasing business within the Emerald branch
• Deal with technical queries from customers and develop positive relationships
• Consistently liaise with the customer to keep them updated with progress
• Follow procedures and document required information in the service management system to have an accurate record of the work completed
• Liaise with internal stakeholders - (mainly technicians and parts department) to ensure a smooth process from beginning to end

• An understanding of accounts payable and accounts receivable is highly desirable as well as familiarity with financial processes / accounts and purchase orders
• Demonstrated technical experience specific to Cummins or similar industry
• World class communication skills - both written and verbal with solid IT capabilities
• Experience of delivering first class customer service from an automotive or warranty background