DESCRIPTION
We are looking for a talented Customer Returns Specialist to join our team specializing in Customer Service for our EU Aftermarket - Meritor - Customer Service Department in Redditch, Worcestershire, United Kingdom.
This role is a 12-month Fixed Term Contract and Hybrid working 50% onsite
In this role, you will make an impact in the following ways :
- Single point of contact for Customer Service Reps, you'll process return requests and warehouse issues efficiently.
- Raising shortages/over shipments/mispicks with the warehouse for resolution
- Processing credits requests and returns, Pricing corrections, Stock cleanse
- Back-end customer support excellence
- Proactive Communication: Developing and enhancing standard practices, you'll support departmental goals and initiatives to create a more customer-centric organization.
- Continuous Improvement: Participating in improvement projects and resolving issues like shortages, over-shipments, and mispicks, you'll drive operational efficiency.
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RESPONSIBILITIES
To be successful in this role you will need the following:
- Knowledge of Brexit documentation and proof of collection
- Comprehensive Order Life Cycle Knowledge: Understand the phases, terminology, and collaboration required to fulfil customer returns, and how this process is interconnected with customer support.
- Order Life Cycle Systems Expertise: Master the system screens and steps needed to process customer returns, modifications, and queries accurately and promptly.
QUALIFICATIONS
Experience:
Customer service/administrative experience
'At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!'
Job Supply Chain Planning
Organization Cummins Inc.
Role Category Hybrid
Job Type Exempt - Experienced
ReqID 2412149
Relocation Package No