Customer Quality Specialist

Customer Quality Specialist

Description

Join our growing team here at our new Guadalajara site as a Customer Quality Specialist . We're proud to be at the forefront of green hydrogen technology development, assembling and testing electrolyzers for the European market. We will support you career development as we evolve and develop as a team, it's an exciting time and we look forward to seeing your application.

Work model: Hybrid

In this role, you will make an impact in the following ways:

• The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues
• Develops understanding of customer expectations and requirements for quality
• Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives
• Works to implement and close action plans for customer quality issues including product, supply chain, or process related
• Uses Customer Centric metrics to prioritize customer quality issues
• Maintains external relationships and supports developing key quality communications, in some cases communicates externally
• Contributes to process improvement efforts and may lead portions of workflows or processes

• Bachelors degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats)
• Intermediate level of experience required in Customer Quality roles (minimum 5 years)
• Experience with customer audits
• Multinational environment ideally
• Availability to travel 30% of time
• Fluent in English and Spanish , written and spoken
• Skills: Ensures accountability, Action oriented, Manages ambiguity , Collaborates, Communicates effectively, Manages conflict , Customer focus, Customer Technical Problem Solving, Builds networks, Problem Solving