Business Quality Manager

DESCRIPTION

In a non-Plant environment, the Business Quality Manager leads the development and maintenance of continuous improvement actions, tools, and capabilities in support of defect-free processes that meet or exceed customer expectations and achieve business results. This role is pivotal in developing employees to deliver quality functional excellence, fostering a culture of continuous improvement, and ensuring alignment with business objectives.

Key Responsibilities:

• Collaborate with business management and line leaders to develop quality goals and objectives aligned with business strategies.
• Lead the continuous improvement project selection and priority-setting process within assigned areas.
• Plan, establish, manage, and track continuous improvement progress, assessing its impact on business results.
• Lead and mentor teams focused on continuous quality improvement, ensuring successful project completion and implementation.
• Assess team members' developmental needs and provide growth opportunities in alignment with business requirements.
• Conduct quality assessments and audits focused on processes critical to customer satisfaction and business success.
• Organize post-implementation reviews to identify strengths and opportunities for further improvement.

• Significant level of relevant work experience, including managerial experience.
• Broad business knowledge with the ability to apply financial and business acumen.
• Experience managing large teams and building team capability within the Quality function.
• Demonstrated ability to challenge the status quo and drive continuous improvement initiatives.

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Global Perspective: Taking a broad view when approaching issues, using a global lens.
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is unclear.
• Optimizes Work Processes: Identifying the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades: Using compelling arguments to gain the support and commitment of others.
• Problem Solving: Utilizing systematic analysis processes and industry-standard methodologies to identify root causes, protect the customer, and implement robust, data-based solutions.
• Quality Leadership (Cummins Operating System): Demonstrating knowledge of and practicing the principles of COS, translating them into Total Quality Management (TQM) principles to assess performance and drive continuous improvement.
• Quality Systems Management: Utilizing quality tools and processes to ensure the quality management system is implemented, maintained, and consistently delivers products/services that meet requirements.
• Supplier Quality Management: Leading all aspects of supplier quality management, developing collaborative supplier partnerships, contributing to audits, and resolving issues to improve supplier quality performance.
• Values Differences: Recognizing and leveraging the value that diverse perspectives and cultures bring to the organization.

• Significant relevant work experience, including managerial roles.
• Broad business knowledge and experience in quality management, continuous improvement, and team leadership.

• College, university, or equivalent degree required.
• Green Belt certification required.