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Business Quality Manager

AT Cummins
Cummins

Business Quality Manager

Pune, India

DESCRIPTION

In a non-Plant environment, the Business Quality Manager leads the development and maintenance of continuous improvement actions, tools, and capabilities in support of defect-free processes that meet or exceed customer expectations and achieve business results. This role is pivotal in developing employees to deliver quality functional excellence, fostering a culture of continuous improvement, and ensuring alignment with business objectives.

Key Responsibilities:

  • Collaborate with business management and line leaders to develop quality goals and objectives aligned with business strategies.
  • Lead the continuous improvement project selection and priority-setting process within assigned areas.
  • Plan, establish, manage, and track continuous improvement progress, assessing its impact on business results.
  • Lead and mentor teams focused on continuous quality improvement, ensuring successful project completion and implementation.
  • Assess team members' developmental needs and provide growth opportunities in alignment with business requirements.
  • Conduct quality assessments and audits focused on processes critical to customer satisfaction and business success.
  • Organize post-implementation reviews to identify strengths and opportunities for further improvement.

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RESPONSIBILITIES

Skills and Experience:

  • Significant level of relevant work experience, including managerial experience.
  • Broad business knowledge with the ability to apply financial and business acumen.
  • Experience managing large teams and building team capability within the Quality function.
  • Demonstrated ability to challenge the status quo and drive continuous improvement initiatives.

Competencies:

  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Global Perspective: Taking a broad view when approaching issues, using a global lens.
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is unclear.
  • Optimizes Work Processes: Identifying the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Persuades: Using compelling arguments to gain the support and commitment of others.
  • Problem Solving: Utilizing systematic analysis processes and industry-standard methodologies to identify root causes, protect the customer, and implement robust, data-based solutions.
  • Quality Leadership (Cummins Operating System): Demonstrating knowledge of and practicing the principles of COS, translating them into Total Quality Management (TQM) principles to assess performance and drive continuous improvement.
  • Quality Systems Management: Utilizing quality tools and processes to ensure the quality management system is implemented, maintained, and consistently delivers products/services that meet requirements.
  • Supplier Quality Management: Leading all aspects of supplier quality management, developing collaborative supplier partnerships, contributing to audits, and resolving issues to improve supplier quality performance.
  • Values Differences: Recognizing and leveraging the value that diverse perspectives and cultures bring to the organization.

Experience:

  • Significant relevant work experience, including managerial roles.
  • Broad business knowledge and experience in quality management, continuous improvement, and team leadership.

QUALIFICATIONS

Qualifications:

  • College, university, or equivalent degree required.
  • Green Belt certification required.

Job Quality

Organization Cummins Inc.

Role Category Remote

Job Type Exempt - Experienced

ReqID 2409943

Relocation Package No

Client-provided location(s): Pune, Maharashtra, India
Job ID: Cummins-R-CFA9E2F4C2714B2ABCCFEC7DDF27C8DF
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA With Employer Contribution
    • Health Reimbursement Account
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Casual Dress
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • Stock Purchase Program
    • Pension
    • 401(K) With Company Matching
  • Professional Development

    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Tuition Reimbursement